Operations Manager

؜ - ؜Cairo ؜ -

Job details


  • The candidate should have +‎7 yrs of experience in logistics or operation field with a knowledge & understanding of finance, Vendor management and logistics operations.

  • He/she should have a team handling experience of +‎5 employees.

  • Business & channel development experience is desired.

  • Ability to Deep Dive and develop innovative ideas for process challenges along with continuous improvement experience and operation project management .

  • Experience using and communicating performance metrics.

  • Proven ability to influence others without having positional authority.

  • Strong verbal and written communication skills are a must.

  • Strong Bias for great customer service: Be able to effectively think from customers' perspectives and bring these perspectives into process and product improvements. Be the champion for developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects for all stakeholders

  • Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.


Amazon.com strives to be Earth's most customer-centric company where people
can find and discover virtually anything they want to buy online. By giving
customers more of what they want - low prices, vast selection, and convenience
- Amazon.com continues to grow and evolve as a world-class e-commerce
platform. Amazon's evolution from Web site to e-commerce partner to
development platform is driven by the spirit of innovation that is part of the
company's DNA. The world's brightest technology minds come to Amazon.com to
research and develop technology that improves the lives of shoppers and
sellers around the world.


We are making significant investments for the long term - building our
Fulfillment and Transportation infrastructure as well as the leadership team.
The Channel Relationship Lead role will help on executing, maintaining and
improving the overall program strategy on KSA and UAE. We seek a highly
skilled and motivated leader to act as a custodian of the EDSP / XPT processes
and manage the delivery network to ensure above par customer experience. This
is an exciting opportunity to join a new team in a rapidly growing area within
Amazon. An ideal candidate should have an extensive background in Operations,
Supply Chain, Account Management and cross-functional leadership (matrix
organisation) for driving improvement.


Key job responsibilities
* Maintain channel Quality with timely intervention to improve performance of low performing nodes and partners and ensure best performance on vendor level.
* Builds capability of service partners to manage peak variations
* Coach & connect with CTL on improving performance & relationship management (Work's With/‎1:1).
* Safety audits- Conduct regular Node safety audits, set goals for continuous process improvement.
* Act as the custodian of the processes & SOPs for the allotted program and consistently challenge and innovate to improvise the existing ones. Provide out of the box solutions for to enhance quality standards, reduce waste, and eliminate unnecessary work.
* Ensure new processes are communicated to relevant stakeholders and implemented in a timely manner and are standardized across locations. Perform continuous process evaluation to ensure sustainment



  • MBA/Masters Degree in relevant area from a world class institution

  • Relevant experience in Operations, Supply Chain, Transportation Logistics, Distribution or Program Management .

  • Six sigma certified is preferred.

  • PMP certified is preferred.

Job Summary

  • Advertiser: Amazon.com
  • Announcement date: 02/02/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Cairo
  • Salary: -
  • Phone number: -

More jobs like this

Cairo
13/05/2022

Roles and Responsibilities: * Share experience and knowledge within the team by providing day-to-day guidance and coaching * Act as the level 1 escalation point for the team * Responsible with the management to monitor team performance in technical and non�technical aspects throughout the…

Cairo
13/04/2023

Company Description ** Education Development Center (EDC)** is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity, with a focus on vulnerable and under-served populations. Since 1958, we have been a leader in designing, implem…

Cairo
04/10/2022

Job Description & Specification: **Job Summary** The Operations Manager is the senior manager and highest level of escalation in Egypt in relation to Operations, Sales and Administrative Functions. The position will be reporting directly to the Offshore Site Head. He / She is responsible for ens…

Cairo
02/10/2022

Job Role / Function **Customer Service** Years of Experience **Unspecified** Career Level **Manager** Gender **Unspecified** Expiry date **30 Nov 2022** Job Description * Minimum 10 years of BPO experience * Proven working experience as a Customer Service Manager for at least 4 * years. * E…

Cairo
21/09/2022

## **About the role** * Share experience and knowledge within the team by providing day-to-day guidance and coaching * Act as the level 1 escalation point for the team * Responsible with the management to monitor team performance in technical and non�technical aspects throughout the half …

Cairo
04/10/2022

Job Role / Function **Operations/Expansion** Manage others **Yes** Vacancies **1** Years of Experience **10 - 15** Career Level **Manager** Degree **Bachelor** Gender **Unspecified** Age **Min: 40 - Max: 50** Employment Type **Full time** Expiry date **02 Dec 2022** Job Description * Job Summary …

Cairo
24/12/2022

Job Role / Function **Customer Service** Years of Experience **Unspecified** Career Level **Manager** Gender **Unspecified** Expiry date **22 Feb 2023** Job Description * Minimum 10 years of BPO experience * Proven working experience as a Customer Service Manager for at least 4 * years. …

Cairo
23/02/2023

### **Job Information** Number of Positions **1** **** Business Line **Mobility Services** **** Function **Operations** **** City **Cairo** **** State/Province **Cairo** **** Country **Egypt** **** Zip/Postal Code **11311** **** ### **Job Description** * Set the objectives and provide clear guide…

Cairo
18/12/2023

Operations Manager The Operations Manager is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. **What will I be doing?** As an operations Manager, you will be responsible for the effective operat…

Cairo
25/12/2023

Ensure the quality of operations and customer service, and expand the company's footprint and strengthen their reputation. * Bachelor's degree * 3- 5 years of experience * Proven ability to manage budgets in a similar role. * Strong ethical leadership abilities. * Excellent written…

اللغة: العربيّة