Amazon's mission is to be earth's most customer-centric company. We work
towards a single goal: to ensure the best experience for our customers. To
achieve this, we are looking for a Program Specialist to join our Middle East
Customer Service team, who will play a key supporting role in the delivery of
our Customer Experience (CX) roadmap.
The Program Specialist will be the backbone of the team, and upholding program
standards and reporting to enable our CX program managers to deliver at scale.
The successful candidate will be based at our Amman (Jordan) or Cairo (Egypt)
offices.
Key job responsibilities
* Establishes and upholds program management frameworks and mechanisms across the CX program management function. Proactively seeks out ways to improve internal team processes in that reduce effort and improve quality of overall delivery.
* Owns roadmap reporting, using standardized input templates and custom reports for project needs.
* Owns project metrics, status updates and goal tracking, and reports for leadership consumption.
* Maintains and upholds program plan, internal team trackers, standard operating procedures, documents, shared drives and policies.
* Writes high quality communications and consolidates inputs for program status updates for leadership.
* Establishes repeatable benefits validation frameworks. Works with program managers and finance to measure and document the impact of change.
* Contributes to or leads project management of small-scale CX projects, with the support of the CX program managers.
* Experience defining requirements and using data and metrics to generate business insights. * Bachelor's degree in Engineering, Mathematics, Statistics or similar quantitative discipline. * 2-5 years in relevant experience as Business Analyst, Data Scientist, Business Intelligence Engineer, Da…
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