GECO Service Desk Advisor (_VOIS)

؜ - ؜Cairo ؜ -

Job details

Role purpose :



  • Operate and deliver world class services to Global Enterprises Customers (VGE footprint)

  • Managing DLM Day to day ordering, Pricing Update each Quarter, Monthly Billing report, Vendor management, Devices Forecast

    Key accountabilities and decision ownership:

  • Devices Forecast

  • Vendor management

  • Operation Support

  • Business Continuity Management

  • Process Designing

  • Monthly reports

    Core competencies, knowledge and experience:

  • Ensure efficient and effective dissemination and communication of information
    to team members/Vendor management

  • Be a point of escalation in the handling of customer queries and complaints to the point of resolution.


  • Contribute In the monthly reports

    Must have technical / professional qualifications:




  • ITIL Certified



  • Presentation Skills

  • PowerPoint

  • Excel

  • Experience in customer service or service desk


_VO IS

Job Summary

  • Advertiser: Vodafone
  • Announcement date: 31/01/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Cairo
  • Salary: -
  • Phone number: -

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