ETIC, Quality Assurance & Process Improvement Lead (Egypt)

Line of Service

Advisory

Industry/Sector

Technology

Specialism

Advisory - Other

Management Level

Senior Manager

Job Description & Summary

A career within Egypt Technology and Innovation Center, will provide you with
the opportunity to help our clients design customer strategies that address
the customers’ underlying needs and desired outcomes. We help build bridges
between digital and analog mediums, delivering personal and contextual
experiences powered by technology and analytics, and driving the total
experience by engaging the customer, product, partner, and employee
experiences.

As a Senior Manager, you'll work as part of a team of problem solvers, helping
to solve complex business issues from strategy to execution.

Support team to disrupt, improve and evolve ways of working when necessary.

Arrange and sponsor appropriate assignments and experiences to help people
realise their potential and support their long-term aspirations.

Identify gaps in the market and spot opportunities to create value
propositions.

Look for opportunities to scale efficiencies and new ways of working across
multiple projects and environments.

Create an environment where people and technology thrive together to
accomplish more than they could apart.

Promote and encourage others to value differences when working in diverse
teams.

Drive and take ownership for developing connections that help deliver what is
best for our people and stakeholders.

Influence and facilitate the creation of long-term relationships which add
value to the firm.

Uphold the firm's code of ethics and business conduct

Responsibilities:
Establish the centre quality management system and ensures that all processes
are adequately defined, documented, communicated, promoted, maintained and
delivers all the needed process trainings as required.

Supports agile development mindset and culture establishment

Define operational processes that complies with international standards (CMMI
etc.)

Utilize data driven techniques like six sigma in quality improvement projects

Maintain compliance with all company global policies and procedures

Designing and develop quality processes that support the business objectives

Handle customer quality complains, identify potential root causes and act for
their correction

Acts a global escalation point for quality and process compliance aspects.

Hosting and leading regular quality and process compliance forums in the
organization to monitor organization quality targets

Develop quality and process improvement objectives & strategies that support
company objectives’ achievement and MUST be fully in line with company global
Quality Strategies.

Support different center technology towers in:
Definition of quality assurance goals and objectives

Establishing quality assurance plans that would comply to quality goals

Execute quality plans and report quality status

Ensure the quality of project’s delivery

Support the projects’ teams by providing delivery Go/No Go recommendation,
according to the status of delivery/release audit.

Report quality risks to top management.

Establish and lead a team that audits the operational processes and practices
to ensure their compliance against the dictated customer quality goals and
international quality standards.

Handle people management of Quality and process improvement department

Demonstrable experience of driving a programme of continuous improvement
within the diversified capability technology towers to increase the quality
and efficiency of the service provided to the territories

As required, able to work with in-territory client pursuit / engagement teams
to co-create client proposals / solutions that utilise EDC center staff

Extremely well networked and respected in the local QA and PI Oracle workforce
community ("Resource magnet")

Core personal competencies:
Leadership

Commercial / Business Acumen

Broad Technology / Digital Perspective

Global View (Inclusivity / Diversity)

Network / Relationships

Requirements

‎10 -‎15 years of experience in Quality assurance / Process Improvement in
software engineering field

‎10+ years of experience applying known international software development
standards (CMMI – CMMI for services) or equivalent standards, Certification is
an advantage

Experience conducting process audits /Assessments, Certified Assessor from
global recognized body is a plus

Practical experience in applying agile methodologies and Agile coaching (SCRUM
– SAFE – Dev-ops), Certification is a plus

Experience in establishing data driven improvement initiatives, certificate in
six sigma will be considered as an advantage

Previous experience in establishing and managing QA & PI teams and systems
with global software delivery centres having the nature of diversified
technology BU with different standards and processes.

Previous experience and participation in establishing and practicing software
life cycle engineering quality gates as part of CICD processes will be
considered an advantage

Has the competence to perform the role effectively

Excellent oral and written communication skills as well as basic presentation
skills

Affinity to work with quantitative data, good analytics

Ability to work within a fast-paced & unstructured environment. Must be able
to multi-task and effectively and continually prioritise

Service-orientated attitude, proactive thinker, networker, information seeker,
team player

Excellent time management, communication and organizational skills

Extensive knowledge of relevant computer software eg Microsoft and Google
Suite

Willingness and interest to frequently interact with and reach out to
Partners, Directors and the team

Ability to interact efficiently with senior members of the firm across
multiple time zones

Education

University Degree, preferred Bachelor in Computer Science / Computer
Engineering

Education

(if blank, degree and/or field of study not specified)

Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications

(if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages

(If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

No

Job Posting End Date