Workforce Analyst

Main Job Responsibilities: * Serve as the primary point of contact on workforce management policies * Serve as subject-matter expert on workforce optimization issues * Ensure service level targets are met; maintain the right headcount, and calculate call capacity * Responsible for the maint…

Details Required Experience 3 years Department Customer Operations Career LevelSenior Position Location Cairo Skills Analytical Skills English Requirements and responsibilities # **The Workforce Management Analyst is responsible for managing all WFM tasks, including: analyzing center and agent his…

## **Role Purpose :** Responsible for Vodafone Global Enterprise operational reporting and analysis. Workforce analysts perform various functions, including overseeing all aspects of workforce optimization such as planning, creating, and communicating forecasts and schedules with the goal of e…

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and …

Job Title: Workforce Manager Reports to: Workforce Director Job responsibilities: * Manage a team of workforce specialist, * Provide clear guidance to the team and push for "proactivity" posture. * Owns the development and implementation of staffing and metric models, reporting and analysis. …

**JOB TITLE** : Workforce Analyst **REPORTS TO** : OMD Manager **1.** **JOB PURPOSE:** As a Workforce analyst, you will be responsible for managing schedules, attendance, breaks, shifts ' forecasts. **2.** **JOB RESPONSIBILITIES:** * Creates and maintains 90/120/360 day forecast and capa…

Main responsibilities * Ensure the professional development of each of the workforce analysts and specialists. * Willing to be "in the game" with the team * leading by example. * Build relationships with the departments leaders specifically the manager, supervisor and team leads. * Drive …

Job Responsibilities: * Engagement with Business Unit and Workforce Management Team in relation to call center performance and provide commentary on impacts and key driver * Compiles and distributes and analyzes daily, weekly, and monthly call center performance reports * Use workforce tracki…

## **Role purpose:** * Monitor and Control Vodafone UK Care in house operation performance on intraday level to ensure adherence and conformance of scheduled staff and takes necessary contingency action s in case of problems and resolves daily events related to queues performance and manage compa…

**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lea…