ETIC, IT infrastructure & Network - Senior Manager(Egypt)

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Description

At PwC, we measure success by our ability to create the value that our clients
and our people are looking for. Our reputation lies in building lasting
relationships with our clients and a focus on delivering value in all we do.
We 're a network of firms in ‎158 countries with more than ‎236,000 people who
are committed to delivering world-class capabilities and quality in assurance,
tax and advisory services.
Established in the region for ‎40 years, PwC Middle East employs over ‎4,200
people across ‎12 countries. Complementing our depth of industry expertise and
breadth of skills is our sound knowledge of local business environments across
the Middle East region. Our tailored solutions help our clients meet the
challenges and opportunities of doing business in the Middle East market and
beyond.
Line of Service
Advisory
Industry/Sector
Technology
Specialism
Advisory - Other
Management Level
Senior Manager
Job Description & Summary
* Responsibilities:
*
Support developing and documenting operations / infrastructure / data center
services regional strategy.
* Implement, and ensure delivery of all current and future end user, infrastructure and data centers projects and business cases.
* Implement and manage current and future infrastructure and data centers related projects, and ensure delivery of project deliverables and milestones, with agreed on time and quality.
* Identify, implement and manage end user, infrastructure and data centers project changes, issues and risks, and escalate them as necessary.
* End User device (i.e. Laptops, mobile phones, peripherals, etc) demand forecasting, procurement, operations and support
* Responsible for Tech Lounge operations (New joiner technology induction, day to day support and offboarding)
* Responsible for Technology Experience and training
* Reporting as necessary for business and technology leads on projects / solutions implementation progress and BAU operations
* Monitor performance of regional Data centers components and manage / escalate issues and risks to the management as necessary.
* Design, configure and deploy infrastructure solutions, in addition to developing associated solutions cost to build, operate and maintain.
* Plan, implement and ensure delivery of infrastructure and data centers configuration, changes, releases, incidents and updates.
* Plan and ensure that the capacity of technology infrastructure including backups can deliver the agreed on service level in a cost effective and timely manner.
* Monitor and supervise the daily operations of the core infrastructure, Backup management, procurement management, data centers patching and equipment management.
* Ensure that all Operations, infrastructure and data centers services are available and meet the agreed on service level.
* Response and implement the requests for changes to the Infrastructure production environment to minimize the risks of service disruptions, in addition to manage and control the implementation of approved changes.
* Build and maintain continuous dialogue with business partners and other technology functions to support effective collaboration and team coordination.
* Coordinate with other technology functions, to deliver the projects agreed on requirements and services.
* Contribute in the development of functional processes and ensure the implementation of related processes and standards.
* Functional SLA management.
* Cloud optimisation/cost management
Requirements:

* The candidate will be achievement oriented with the ability to be flexible and adaptive on a daily basis. They will be able to work independently and as part of a team within a fast pace and high energy environment that translates into high quality output.
* Years of Experience: ‎5+ years of relevant experience in Data Centers, IT infrastructure, and IT Operations implementation, and support with direct interaction with business users, preferably within a professional services environment.

Education: Bachelor's degree or equivalent in relevant subject areas such as
computer Science,
Information Technology.
* Excellent organisational skills, having the ability to prioritise workload whilst being resilient and being able to cope well under pressure and meeting tight deadlines.
* Qualifications: The following qualification(s) are required /preferable and beneficial for the candidate to
perform the role:
* MCSE - Preferred
* CCNA - Preferred
* Cloud Certifications - Preferred
* Proven experience in the following:
* IT Infrastructure design, implementation, management and support.
* Data center/Network operations.
* Configuration, management and support (Active Directory, DNS, DHCP, GPO…etc.)
* Backup implementation/operations and support.
* Windows Server management and support.
* Experience in implementation, configurations and support of the following :
* Servers and storage virtualization (VM ware & Hyper - V).
* Cloud hosting technology (MS Azure. GCP, AWS)
* Knowledge in Project Management methodologies.
* Proven IT skills in the following programmes (Microsoft Office, G Suite)
* Language Skills: Excellent communication skills (verbal and written). Fluent in English but multilingual Arabic speaker is preferable.
Education
(if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications
(if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages
(If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
Yes
Government Clearance Required?
No
Job Posting End Date

Job ID: 386157WD
Industry: Technology, Media and Telecommunications
Service: Advisory
Grade: Senior Manager
Location: Cairo
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