Advanced Technical Support Expert - French Speaker

What do we do at Schneider Electric?
We provide energy & automation digital solutions for efficiency and
sustainability. we believe access to energy and digital is a basic human
right. We empower all to make the most of their energy and resources, ensuring
Life Is On everywhere, for everyone, at every moment.
We are committed to unleash the infinite possibilities of an open, global,
innovative community that is passionate about our Meaningful Purpose,
Inclusive and Empowered values.
Why shall you join Schneider Electric?
We empower everyone to make the most of our energy and resources, ensuring
Life Is On everywhere, for everyone, at every moment. Along the way, we create
and provide equal opportunities for everyone, everywhere. We continuously
create an inclusive environment and welcome people from all walks of life. We
are empowered to do our best and innovate, while living our unique life and
work. Together, we dare to disrupt and turn our bold ideas into reality
Your Mission
Schneider Electric is seeking a Technical Support Engineer who will be located
in Cairo and responsible of remotely supporting our customers in Middle East &
Africa for the best use of SE technology. Be a trusted advisor, provide prompt
and trusted resolutions during pre-sales and after-sales cycle time.
* Provide remote technical troubleshooting to our customers.
* Contribute effectively to achieve the KPI's of individual, department and the company attributing to customer satisfaction and service levels.
* Receive, Register and solve all technical customer requests in CRM
* Listen to the Customer, understand the needs carefully & give top priority to answer in the best way. -
* Maintain accuracy in responses, creation of Customer records. - In-depth knowledge of Product catalogue, selection and data searching.
* Listen to the Customer, understand the needs carefully & give top priority to answer in the best way.
* Increase the level of customer satisfaction To be measured Quarterly through survey and random calls to ensure the quality of reply.
* Guide the customer for product operation & quick start

Qualifications

• Graduate in Electricity / Electronics / Electrical engineering / Automation / industrial / Mechatronics Engineering.


• +‎5 years of Experience in technical support or relative experience.


• -Fluency in Arabic & English.


• Fluency in French is a must.


• Hands-on Experience in ‎3-phases UPS ( +‎3 years)


• Experience in Data centers & cooling systems ( is a plus).


• Able to work in a Multicultural environment with regional responsibilities - Ability to work under pressure. -


• Excellent problem-solving abilities, ability to understand and explain technical information, interpersonal, communications with good time management skills.


• interpersonal, and communications with good time management skills.


• Able to work in Multicultural environment with regional responsibilities -


• Adhering to the principles & values.


• Ability to work under pressure.


• Learning & Researching.


• Adapting and responding to changes.

Primary Location

: EG-Cairo

Schedule

: Full-time

Unposting Date

: Ongoing