German Customer Service Quality Specialist

؜ - ؜Cairo ؜ -

Job details

Job Role / Function
Customer Service
Vacancies
‎5
Years of Experience
Unspecified
Career Level
Entry Level
Gender
Unspecified
Expiry date
‎18 Mar ‎2023
Job Description
* Manage and communicate the monitoring sample size.
* Audit the quality specialists team members' monitoring process.
* Audit the operations team leader monitoring process.
* Conduct calibration sessions for new quality members (quality assurance specialists) and new operations members (team leaders).
* Audit all reports of QA results per transaction on a regular basis and monthly reports.
* Ensure the consistency of all quality monitors and follow up on calibration results.
* Ensure that all accounts are meeting the quality benchmarks, and follow on the action plans for the accounts that do not meet the benchmarks.
* Ensure the capability of the knowledge base and measure the staff feedback accordingly.
* Collect the department balanced scorecard
Job Requirements
* ‎1 to ‎2 years in the same role
* German Proficiencyis a must.

Job Summary

  • Advertiser: Jobzella EG
  • Announcement date: 17/01/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Cairo
  • Salary: -
  • Phone number: -

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