Senior Analytics Executive, Customer Success

Job Description

About this job
This role combines data analysis and client consultation from the start, with
plenty of room for growth. You find the stories behind scatter plots and help
clients determine which products to launch. Your insights will influence
decisions for some of today 's leading global companies.
Responsibilities
* Providing performance overview analysis and business issue analysis to Consumer Packaged Goods clients.
* Providing in-depth consulting services and delivering insights and analytics as well as thought leadership
* Owning the client relationship for a set of specific accounts
* Consulting clients to optimize use of NielsenIQ Essentials
* Developing and delivering business solutions for client performance tracking
* Analyze and triage client requests and requirements to help address their various concerns
* Translate client requirements and queries to concise and clear specifications for internal use
* Set up and refresh cyclical reports as needed
* Communicate clearly, professionally, and in a timely manner with both internal and external stakeholders
* Follow and fully own the Customer Service Center ways of the working process
* Become an expert and own the ways of working on the customer service platform and NIQ software
* Work with clients on methodology or software training as required
* Work closely with the Consulting and Client Response to transform the customer experience
A little about you
Curiosity drives your interest in what moves the market. You find potential in
percentages. Managing time and deadlines comes naturally to you. You 're known
for your impeccable organization. Connecting with clients matters to you, and
that motivates you to sift through data from a new angle. You can identify the
narratives behind numbers, and you're always looking for what's next.
Qualifications
* At least a bachelor's degree, preferably in business, economics, mathematics, statistics, or equivalent
* ‎1-‎3 years of work experience preferably within consumer or trade marketing, analytics and insights or market research
* Knowledge of the Consumer-Packaged Goods (CPG) industry
* Excellent analytical skills
* Good communication skills both written and verbal
* Good interpersonal skills
* Adaptable to change in priority or tasks
* Has interest and knowledge on consumer marketing, statistics, research techniques, and experimental designs
* Proficient in Microsoft Excel & PowerPoint, and learning new software
* An ability to work independently and in a team
* Fluent in spoken and written English
* Comfortable working in a digital-enabled environment
About NielsenIQ
NielsenIQ is a global measurement and data analytics company that provides the
most complete and trusted view available of consumers and markets worldwide.
We provide consumer packaged goods manufacturers/fast-moving consumer goods
and retailers with accurate, actionable information and insights and a
complete picture of the complex and changing marketplace that companies need
to innovate and grow. Our approach marries proprietary NielsenIQ data with
other data sources to help clients around the world understand what 's
happening now, what's happening next, and how to best act on this knowledge.
We like to be in the middle of the action. That's why you can find us at work
in over ‎90 countries, covering more than ‎90% of the world's population. For
more information, visit www.niq.com .

Additional Information

About NielsenIQ
NielsenIQ is a global measurement and data analytics company providing the
most complete and trusted view of consumers and markets in ‎90 countries
covering ‎90% of the world 's population. Focusing on consumer-packaged goods
manufacturers and FMCG and retailers, we enable customers to defy what's
possible. How? We combine unparalleled datasets, pioneering technology, and
the industry's top talent to create insights that unlock innovation. Join us
and change the landscape.
Learn more at: www.niq.com
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Our commitment to Diversity, Equity, and Inclusion
NielsenIQ is committed to reflecting the diversity of the clients,
communities, and markets we measure within our own workforce. We exist to
count everyone and are on a mission to systematically embed inclusion and
diversity into all aspects of our workforce, measurement, and products. We
enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making
decisions without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics, disability status,
age, marital status, protected veteran status or any other protected class.
Our global non-discrimination policy covers these protected classes in every
market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we
do by visiting the NielsenIQ News Center:
https://nielseniq.com/global/en/news-center/diversity-inclusion/