Customer Service/Technical Support-Italian

Job Title:
Customer Service/Technical Support-Italian
Job Description
Due to our incredible growth, we're looking for Customer Service Advisors with
Italian language skills to help us deliver exceptional customer experiences
for some of the world's biggest and most well-known brands.
As a Customer Service Advisor within our friendly and supportive team, you
will be responsible for:
* handling incoming inquiries from Italian customers via the phone, email and on online,
* providing support for customers to effectively resolve their queries,
* using your knowledge of your client products and/or service to enhance sales, brand loyalty and the customer experience,
* updating our systems with complete and accurate details regarding your customer interactions.
Your Benefits:
* Competitive salary
* Customer Service Italian Only up to ‎10,000 EGP Gross.
* Customer Service Italian and English ‎11,000 to ‎14,000 EGP Gross.
* Technical Support Italian and English up to ‎17,000 EGP Gross.
* A bright, modern and exciting place to work, with excellent staff facilities
* Performance related pay
* Voluntary Medical plan
* Transportation allowance
* Life insurance
* Annual reward and recognition events
* Holiday pay
* Access to training and development opportunities
Your Skills
We know that customer service isn't for everyone. To be considered for this
role, we'll need you to have the following:
* Excellent Italian communication and interpersonal skills (written & verbal)
* High school diploma
* ‎3 -‎6 six months of relevant Customer Service experience (preferred)
* Highly motivated and strong work ethic.
* Courteous, friendly, and professional manner
* Strong computer skills and attention to detail
* Ability to work to deadlines and targets
* Flexibility in your approach to work to meet the changing needs of the business
* Ability to work as a team member, as well as independently
This is a great opportunity for someone looking to join a vibrant, growing,
global business where you will have the opportunity to take advantage of
excellent learning, development and career opportunities as well as become
part of a highly professional and fantastic team.
Do not miss this great job opportunity! Apply now:
Hours: ‎40 hours/week on a rotational shift pattern.
About Us
With ‎250,000 colleagues all over the world , we specialize in creating
exceptional customer experiences and driving digital transformation for some
of the world's biggest and best companies.
We're extremely passionate about the power of exceptional customer
experiences, because we know, when someone has an amazing customer experience,
it can be life changing!
We're fanatical about our diverse and passionate people all across the world
people. We see and love each of their individualities, because recognize that
all our differences make us stronger together. That's why we show them how
important they are by showering them with perks, like a culture of belonging;
clear paths for career development; professional support, coaching and
mentorship programs; performance-based pay; a global network of lifelong
friends and peers; and more! (Like, lots more.) Be true. Be you. Be with us...
and together we will make new memories!
Disclaimer
The above statements are intended to describe the general nature and level of
work being performed by people assigned to this job. They are not intended to
be an exhaustive list of all responsibilities, duties, and skills required of
personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified
applicants without regard to race, color, religion, gender, national origin,
age, sexual orientation, gender identity or expression, protected veteran
status, disability status or any other legally protected characteristic.
Location:
Egypt, Cairo RHQ
Language Requirements:
Time Type: