Registration Platform Administrator

Company Description

Informa recognises that at its core are its people. Fostering a diverse and
inclusive culture, Informa understands the importance of balance, recognition
and reward. Proud, and deeply committed to embedding the responsibilities and
opportunities that sustainability presents into its legacy, championing its
employees to play their part.
As a FTSE ‎100 company and the world's largest events business both by revenue
and employee size, Informa is on a continuous journey to grow: investing
heavily in long term ambitions around our data, content, platforms and markets
to find new ways to serve our customers even better.
With its global reach and international outlook, a career at Informa is
exciting, dynamic and fulfilling. Meet new people, travel the world, ask any
one of our ‎9,000 colleagues, they'll say no one year is ever the same.

Job Description

Reports to:
Registration Product Manager
Partners:
Event teams, Central Marketing, IIRIS, Product Management and Operations.
The Opportunity
We are seeking a keen and enthusiastic platform administrator to own set-up
activities within our third-party registration platform, Visit by GES. The
successful candidate will be a confident self-starter who will thrive on the
opportunity to work in a collaborative, dynamic environment, with colleagues
located all over the globe.
We are in a unique position to expand our registration offering, which
currently services ‎50+ B2B events and hundreds of thousands of customers each
year. You will partner with our show teams to deliver their end-to-end
registration set-up, providing them with the confidence to create the vibrant
exhibitions our communities thrive off. You will become the subject matter
expert on all things to do with the registration platform and share your
experience and best practice with our colleagues.
The Role:
The Registration department sits within Informa EMEA 's Central Marketing
function. We are a newly formed and rapidly expanding team that facilitates
registration for all events within EMEA, aiming to provide a first-class
registration experience to all our colleagues and customers. We offer the
opportunity to take real ownership of your work and grow and develop within a
team that has much to offer the business.
Responsibilities
*
Partner with the allocated show team on end-to-end registration set up, from
requirement gathering to event configuration and testing, ensuring all
preparation is done in a timely manner adhering to strict deadlines
* Ensure all platform tasks are carried out in a timely manner according to individual project plans and within deadlines set.
* Assist with post-event 'lesson learned' reporting and analysis through collation and recording of requested data.
* Become a subject matter expert in our registration product, able to share best practice examples with other teams to enhance their capabilities and create a more consistent 'Informa experience'.
* Proactively identify opportunities for improvement in our registration offering.
* Perform any ad hoc updates to content throughout the event cycle(s) as requested.
* Perform any other duties commensurate with the grade and level of responsibility.

Qualifications

Who are you?
* A great collaborator with excellent interpersonal skills, able to communicate effectively with colleagues across our global organisation.
* You have strong attention to detail, especially in testing any updates before they are made visible to our customers.
* You are a fast learner and are willing to get stuck in learning a new a platform.
* You can demonstrate a proactive approach and take initiative, anticipating needs.
* You are a great problem solver.
* You have strong time management and organizational skills.
* You can work to tight deadlines and prioritise tasks.
* You have excellent English (oral and written). Additional languages desirable.
* You are confident with technology and able to work with various systems; MS Office, Jira, Smartsheet or other workflow tools.
* You have had previous technical platform experience or a second line support role.
* You are willing to travel to our global events as and when required.
Desirable:
* You have experience and/or understanding of the events industry
* You have experience working with and managing data.
* You have experience with HTML.

Additional Information

The opportunity to work at the heart of Informa Markets EMEA, working with a
high-calibre cross functional team of experienced professionals.