Core competencies, knowledge, and experience :
* 1-3 years of experience in Troubleshooting and Network Operations in IP Complex Solutions
* Basic IP and Voice knowledge/ Experience in the area of Routing, Switching and IP services (DNS, DHCP, etc.)
* Excellent knowledge of Vodafone Italy fixed mobile and convergence products and the Vodafone portfolio tool is desirable.
* Fluent in Italian (Written and Spoken)- Minimum C1 Level
Key accountabilities and decision ownership:
* Perform fault troubleshooting, identification and resolution for Vodafone Italy Enterprise Customers targeting (FCR) First call resolution.
* Solve the Incident within the comply SLA and meet the agreed KPI.
* Deal with different Internal Competence Teams, Carriers and 3rd Parties to solve the ticket when needed to solve the ticket within SLA.
* Work on Shift basis 24*7 including weekends and public holidays on rotational basis.
Provide a professional first and second technical support for a large customer * Work on both WAN (SDN) / LAN solutions, as well as Cisco IPT solution * Owns the chronic and the complex problems / incidents. * Highlight all the single point of failures and potential issues that might affec…
## **About the role** ¦ Provide a professional first technical point of contact for the customer ¦ Acts as technical escalation level within the team. ¦ Acts as Knowledge management keeper. ¦ Responsible for the escalated tickets and participates in the generations and handling of the monthly trend…
## **About the role** 1\. To provide a professional first technical point of contact for the customer . 2\. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3\. Provide updates as needed to the customer in order to meet perfo…
## **About the role** 1\. To provide a professional first technical point of contact for the customer . 2\. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3\. Provide updates as needed to the customer in order to meet perfo…
## **Role purpose:** Problem Management Engineer is responsible for managing the lifecycle of all Problem Incidents within VCI and local Market services and to prevent future incidents. Lead and Conduct Problem meetings for the Problem. Ensure Analysis and, Scope Definition, Detailed Timeframe an…
## **About the role** **Job Responsibilities & Scope** * Troubleshoot, identify, and resolve IPT (Cisco) and backbone voice Incidents. * Troubleshoot, identify, and resolve call center and access number faults. * Troubleshoot value added services (Voice Mail, Attendant console, etc...). * …
When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information. Job Title: Threat Intel Analyst Location: Cairo, Egypt Preferred certifications: GCIH, GCTI Travel: Seldom Description: The Trend Micro Threat Inte…
* provide professional technical support for all Voice issues received * provide updates to the customer as needed to meet performance objectives * perform technical and management escalation in line with the company policy * ensure cases are allocated to the most appropriate next level/organ…
## **About the role ** ## **About you ** ## **Additional information ** ## **Department** Customer Services & Operations ## **Contract** Regular
## **Role Purpose:** The Service Management Specialist is responsible for managing supplier performance, relationship, contracts and financials and lead performance improvement initiative across IoT and VBPS. Service Management Specialist engage with key projects and suppliers to support with suppl…