Key Account Manager- Building Service

Xylem |ˈzīləm|
‎1) The tissue in plants that brings water upward from the roots;
‎2) a leading global water technology company.
Xylem, a lading global water technology company dedicated to solving the
world's most challenging water issues, is the leading global provider of
efficient, innovative and sustainable water technologies improving the way
water is used, managed, conserved and re-used. Our international team is
unified in a common purpose: creating advanced technology and other trusted
solutions to solve the world's water challenges. We are committed to creating
an organization of inclusion and diversity, where everyone feels involved,
respected, valued and connected, and where everyone is free to bring their
authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to
hear from you! For more information, please visit us at www.xylem.com.

We Offer You More Than Just "A Job"*


* Professional Development - To advance the capabilities of our people, we offer a wide variety of experiences to support our employees' professional growth and continuous learning.
* Total Rewards - We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
* Watermark - Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
* Employee Networks - Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women's, LGBT+ and Allies, Veteran's, People of Color and Allies, Emerging Leaders, and Working Parents Networks.


The Role: *Key account Manager

• Actively promote and optimize sales for the segment related job description within the scope per Sales area listed.
  
  
  • Take accountability of customers & external stakeholders to ensure the successful achievement of the sales targets and objectives as prescribed by management.
  
  
  • Customer facing and actively present in the market / sales area to acquire market intelligence in purpose to deliver, increase and improve the tactics, sales and operations, on-board new and or grow the level of repeat and loyal customers.
    
    OB OBJECTIVE
  
  
  
  


• Actively promote and optimize sales for the segment related job description within the scope per Sales area listed.


• Take accountability of customers & external stakeholders to ensure the successful achievement of the sales targets and objectives as prescribed by management.


• Customer facing and actively present in the market / sales area to acquire market intelligence in purpose to deliver, increase and improve the tactics, sales and operations, on-board new and or grow the level of repeat and loyal customers.
  DUTIES/RESPONSIBILITIES & ACCOUNTABILITIES
  Achieve quarterly sales / order bookings and other job relevant targets by
  implementing set strategies & tactical plans by:


• identifying, initiating and negotiating all business opportunities


• support the offer and order intake process


• increasing profitable growth of the company.
  This will be executed by a range of duties such as sales presentations,
  personal sales visits, attending networking events, exhibitions, factory
  visits, seminars, social media (LinkedIn & Twitter) & promotional activities
  thereby ensuring maximum face time and exposure of Xylem in the market.
  Demonstrate an ability to manage accounts independently without escalations
  and conflicts with internal and external stake holders by optimising the
  project, direct and distribution channels to markets.
  To plan, manage, control and report on the accounts in the sales areas of
  responsibility. Implement the account plans to achieve the targets in terms of
  revenue and other related customer business objectives.
  Identify new customers with business potential, negotiate and conclude on
  deals in consultation with the management. Demonstrate compliance to Xylem
  group polices and procedures so that company's interest is always protected
  with high revenue retention.
  Evolve and develop a Business / Account Activity Plan according Xylem Sales
  policies (‎3-‎12 Month timescales) in line with the Africa business initiatives
  thus ensuring maximum efficiency and effectiveness. Influence business
  decisions by providing key input such as product pricing, market situation,
  and potential revenue threats to the management.
  Generate timely reports on sales activities and trends (including feedback
  from market / stakeholders / competitors) for the management. Highlight issues
  that needs to be monitored, requiring corrective action, in order to analyse
  data and derive learning opportunities to enhance continuous improvement.
  Support the process of market research for the company, in conjunction with
  marketing team. Analyse the success of utilizing the various marketing
  channels, through local research and producing reports and analysis
  To network and negotiate with principal accounts & other stakeholders the best
  possible deal for the company. Will need to work very closely with their
  management or key decision makers / stakeholders to be able to source new
  projects or business in order to promote all Xylem products and services in
  the sales area.
  Update and maintain Xylem CRM system by reporting (within ‎48 hours or earlier
  if required) on customer issues, meetings, project pipeline, relevant
  telephone calls and correspondence in order to address any customer concerns
  and identify any additional revenue potential.
  QUALIFICATIONS / EXPERIENCE / KNOWLEDGE / SKILLS


• Qualifications/Experience:
  Degree with a minimum of ‎5-‎10 years proven track record in a sales function
  where passion, enthusiasm and ambitions comes as natrual Experience from a
  Pump Industry with a hands on sales exposure in the related business unit
  Certificates of the relevant courses and trainings in the areas of the
  customer based communication, value based selling, product trainings, serving
  customers, presenter, trainer and other business related areas. IT proficiency
  (Microsoft Office tools/ CRM)


• Knowledge and Skills:
  Good presentation and influencing/negotiation skills. Creative and lateral
  thinker and a good team member. Good interpersonal ability and networking
  skills. Should be able to operate independently with minimal supervision. Good
  English written and oral communication skills Driving license is a requirement
  to perform in this job Due to the nature of the business, the jobholder will
  often be required to work non standard office hours and traveling. The
  jobholder should have the ability to cope with several demanding
  customer/situations simultaneously and these must be dealt with tactfully at
  all times. Also should be available online & mobile on a 24hrs basis in case
  of requirements / emergency. Would be required to visit the sites along with
  the customer and ensure that service agreed upon is delivered.
  OTHER RELEVANT COMPETENCIES


• Thorough knowledge and positive demonstration of the company 's purpose, values, code of conduct, business model and related processes, services and price / discount structure / policies.


• Must have the ability to listen and demonstrate good command of English both spoken and written with working knowledge of other languages used in the region, preferably Arabic.


• Proven ability to communicate effectively at all levels both within the company and externally.


• Able to critically analyse data and to propose solutions to problems.


• Should be able to operate in an international domain at all levels with a minimum travel time of ‎100 days per year where necessitated.


• A smart appearance and balanced work / private life
  KEY RELATIONSHIPS


• Internal Sales


• Projects & Solutions


• Segment B&I, U&I and R&S


• Marketing