HR Live Chat and ELC Specialist (Open)
This role has been designated as 'Edge', which means you will primarily work
outside of an HPE office.
Job Description:
Job Family Definition:
Responsible for the design, implementation and maintenance of human resources
administration and activities associated with employee information, retrieval
capabilities and support. Processes HR data according to 'the company' policy
and legal requirements, consults on HR processes and implementation, and is
responsible for end-to-end HR customer support throughout the employee life
cycle. Identifies emerging applications and recommends process improvements
and simplification that support business and HR strategy. Works across the
business, functional, and regional areas of 'the company' to recommend IT
investments and improvements to HR tools. Implements and tracks programs and
processes to ensure that records are accurate, accessible, and appropriately
secure, and that data retrieval and reporting capabilities meet the needs of
internal customers, legal compliance, and the company policy requirements
(e.g., data management and integration of data). Re-engineers processes at
regional and country level and works in partnership with global teams to build
more process strength and capability. Provides support for recruiting in
administration, internal hiring and lower-level external hiring. Ensures
seamless support through Contact HR for both front- and back-end processes.
Defines the strategy for HR Operations support of Mergers, Acquisitions,
Divestitures and Outsourcing (MADO). Leads, coordinates and provides HR
Operations support for all MADO employee transitions.
Management Level Definition:
Applies intermediate level of subject matter knowledge to solve a variety of
common business issues. Works on problems of moderately complex scope. Acts as
an informed team member providing analysis of information and limited project
direction input. Exercises independent judgment within defined practices and
procedures to determine appropriate action. Follows established guidelines and
interprets policies. Evaluates unique circumstances and makes recommendations.
Responsibilities:
* Implements and manages multiple parts of process delivery with team guidance and instructions.
* Identifies areas for process improvements; provides country-specific subject matter expertise and solutions.
* Provides analytical support and analysis for priority projects that impact employees at the country level and may lead projects of low complexity.
* Resolves HR support cases of moderate to high complexity that cannot be answered immediately through service centers.
* Assists with increasingly complex reporting needs and analyzes survey, employee, and financial data, and audit results.
Education and Experience Required:
* First-level university degree or equivalent experience.
* Typically 2-4 years related experience in compensation, benefits, finance, and/or human resources.
Knowledge and Skills:
* Developed level of process knowledge and expertise in back-end processes.
* Developed general HR knowledge.
* Good communications skills.
* Strong quantitative and qualitative analysis skills.
* Strong organizational, time management, and planning skills.
* Strong customer orientation.
* Developed ability to use HR productivity tools, systems and applications.
* Ability to work independently in a team environment and with guidance on more complex issues and decisions.
Join us and make your mark!
We offer:
* A competitive salary and extensive social benefits
* Diverse and dynamic work environment
* Work-life balance and support for career development
* An amazing life inside the element! Want to know more about it?
Then let's stay connected!
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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative
Action employer. We are committed to diversity and building a team that
represents a variety of backgrounds, perspectives, and skills. We do not
discriminate and all decisions we make are made on the basis of
qualifications, merit, and business need. Our goal is to be one global diverse
team that is representative of our customers, in an inclusive environment
where we can continue to innovate and grow together
Job:
Human Resources
Job Level:
Intermediate
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with
Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and
conviction records, including laws requiring employers to consider for
employment qualified applicants with criminal histories.