Infrastructure Specialist - System Administration

Introduction
The infrastructure running industries likes transportation, energy, insurance,
banking or healthcare is quickly changing as the world 's relationship with
technology evolves. Companies have more choices than ever before between on-
premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are
responsible for keeping up with these latest and greatest of these changes and
using their expertise to deliver solutions that meet the needs of our
customers and products.

Your Role and Responsibilities
Provides ‎24/‎7 technical operations support for cloud based solutions to
Clients on supported application, DevOps, middleware, security and
infrastructure. As a single integrated E2E operation support that includes
Level ‎1.5 remediation across the fleet. Following a standard workflow and
incident handing processes, they receive and record incident related
information using a variety of tools and process, selects appropriate actions
to resolve issues and communicates the solution or action plan to the Client.
Supports number of tools part of the Integrated toolchain. They use
professional knowledge and problem determination / source identification
skills to resolve problems involving APIs, application services, IaaS, PaaS,
SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware
components, network, security and infrastructure issues alike. If unable to
resolve, will triage and route the incident to the appropriate level of
support. Understand high level cloud application architecture and the ability
to do initial analysis on incidents. Provide Application ID management
support. Provide cloud elasticity by auto scaling up/down of resources based
on the business requirements. Provide DR and manual redundancy fail overs.
Provide daily, weekly & monthly integrated service management reports across
the solution. Would work on ticketing tool such as ServiceNow, IBM Control
Desk & Remedy and automation tools such as Rundeck and IBM Runbook Automation.
Should understand the ITIL processes of Incident (including Critical Incident
Management), Problem, Change management and Integrated Service Level
Management. Should have used monitoring tools such as IBM APM, NewRelic,
Runscope and Netcool OmniBus to monitor the Client's environment. Technical
understanding of IBM Cloud platform (Bluemix PaaS), Container management,
Kubernetes node, ICP management, HA infrastructure and load balancers.

Required Technical and Professional Expertise
NA

Preferred Technical and Professional Expertise
NA

About Business Unit
IBM Consulting is IBM 's consulting and global professional services business,
with market leading capabilities in business and technology transformation.
With deep expertise in many industries, we offer strategy, experience,
technology, and operations services to many of the most innovative and
valuable companies in the world. Our people are focused on accelerating our
clients' businesses through the power of collaboration. We believe in the
power of technology responsibly used to help people, partners and the planet.

Your Life @ IBM
Are you craving to learn more? Prepared to solve some of the world's most
unique challenges? And ready to shape the future for millions of people? If
so, then it's time to join us, express your individuality, unleash your
curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own
path, and uses their expertise to help co-create and add to our story.
Together, we have the power to make meaningful change - to alter the fabric
of our clients, of society and IBM itself, to create a truly positive impact
and make the world work better for everyone.

It's time to define your career.

About IBM
IBM 's greatest invention is the IBMer. We believe that through the
application of intelligence, reason and science, we can improve business,
society and the human condition, bringing the power of an open hybrid cloud
and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since ‎1911, we are not only one of the largest
corporate organizations in the world, we're also one of the biggest technology
and consulting employers, with many of the Fortune ‎50 companies relying on the
IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial
intelligence, quantum computing and blockchain. Now it's time for you to join
us on our journey to being a responsible technology innovator and a force for
good in the world.

Location Statement
IBM wants you to bring your whole self to work and for you this might mean the
ability to work flexibly. If you are interested in a flexible working pattern,
please talk to our recruitment team to find out if this is possible in the
current working environment.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal
opportunity employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics, pregnancy,
disability, age, veteran status, or other characteristics. IBM is also
committed to compliance with all fair employment practices regarding
citizenship and immigration status.