Customer Tech Spt Specialist

؜ - ؜Cairo ؜ -

Job details

About the role



  • Delivers remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly

  • Resolves technical support inquiries directly or indirectly through onsite and/or remote first-level support representatives

  • Provide timely and professional technical support for all IT incidents and changes related to all Cloud Offers.

  • Ensuring customer satisfaction in every step of problem resolution.

  • Perform technical escalations in line with our Fault Management policy.

  • Liaise with other relevant internal departments to ensure all incidents are managed properly.

  • Monitoring the performance and the behaviour of orange critical applications.
    Real time monitoring: incident detection and analysis, logging of the faults
    in the relevant


About you



  • Proven experience with troubleshooting and diagnosing problems

  • Networks Fundamentals

  • Windows or Linux fundamentals

  • Broad knowledge of virtual environments & Cloud Computing Basics is a plus

  • (Open stack overview, Asure, AWS, etc...)

  • Advanced knowledge /Certificate in different technology is a plus

  • (systems, applications, storage, backup, etc…)


Additional information



  • Proficient English, and French is a must

  • Clear Communication Skills with ability to use positive language

  • Strong telephone etiquette skills

  • Excellent customer service skills

  • Knowledge of common concepts, practices, & procedures for end user technical support. Strong problem solving and research skills


Department


Orange Cloud for Business


Contract


Regular

Job Summary

  • Advertiser: Orange
  • Announcement date: 18/10/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Cairo
  • Salary: -
  • Phone number: -

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