Order Management Specialist - Outsource

Join us and celebrate the beauty of human experience. Create for happier,
healthier lives, with love for nature. Together, with kindness and humility,
we deliver food innovations, craft inspired fragrances and develop beauty and
wellbeing solutions that make people look and feel good. There’s much to learn
and many to learn from, with more than ‎16,800 employees around the world to
explore ideas and ambitions with. Dive into varied, flexible, and stimulating
environments. Meet empowered professionals to partner with, befriend, and
stretch your skills alongside. Every day, your energy, your creativity, and
your determination will shape our future, making a positive difference on
billions of people. Every essence of you enriches our world. We are Givaudan.
Human by nature.

Taste & Wellbeing Customer Care Representative for the Middle East/Maghreb
region

A Customer Care Representative with the global leader in the creation of Taste
& Wellbeing and Fragrance & Beauty, and a key member of our Taste & Wellbeing
Customer Care Operations team to focus on our fabulous array of customers in
the Middle East & Maghreb region, while being based in our Casablanca office
in Morocco - Your future position?

At Givaudan, we provide innovative, sustainable, and high-quality products to
our customers, creating value through a superior customer experience. For us,
success depends on how we best place our customers at the centre of our
strategy, our execution, and our day-to-day activities. We want to be
recognised by our customers for the way we engage with them across all
touchpoints in our value chain. In addition, we realise the importance of
being able to customise to the needs of our global, international, regional,
and local customers.

We are currently looking to expand our Regional Customer Care Operations team
for Taste & Wellbeing and hire a ‘Customer Care Representative’ . As an
integral member of the team, you will be the main link between the commercial
organisation, the customer, plant operations, and Givaudan’s centralised
business solutions centre’s ensuring that the customer’s requirements are met
in the most efficient and cost-effective way. You will be based in our
Casablanca office and will report to the Customer Care Manager for the Middle
East and Maghreb region.

You will build a strong relationship with Givaudan’s commercial organisation
for a defined market and manage the sales order process through shipment for
assigned customers in the Middle East and Maghreb region.

You will work for a company that touches billions of consumers more than a
hundred times a day. With its heritage stretching back over ‎250 years,
Givaudan has a long history of innovating scents and tastes. Our passion is to
collaborate with customers and partners to develop game-changing innovations
in the food & beverage, fragrance and beauty industries. We have a culture
that works to inspire, challenge and capture the heart and soul of consumers
and customers. Our customers in the Middle East and Maghreb region have local,
regional, and international profiles, bringing diversity and curiosity to your
daily job.

Sounds interesting? It could well be your perfect opportunity if you love
staying ahead of the curve, always aim to exceed customer needs, deliver
value, and are experienced at fostering strong relationships.

In this role, you will be responsible for:
Providing : You will provide support for assigned customers and commercial
teams by using your outstanding language skills to meet order requirements and
escalate issues where appropriate. Actively work with the commercial and
supply chain team on customer intimacy and delivering superior customer
experience. Provide coverage and support accounts for other team members as
necessary.

Forecasting : You will proactively collaborate with planning on
information relating to demand planning and stock positions and actively take
part in demand planning meetings. Proactively ask for and act upon customer
feedback.

Operational Responsibilities: Order processing of all transaction type
orders First, check availability and order confirmation according to company
guidelines. Ensure timely information to customers in case of deviations in
availability. Order Management - Handle inquiries, check product availability,
order entry and monitor material allocation. Proactive order monitoring and
keeping customers updated with regular information about orders and shipments.
Understand model-specific performance indicators and proactively support
actions and corrective measures. You will prepare debit and credit notes and
process quality notifications and customer returns. Update and maintain
accurate customer records - including customer-specific information,
contracts, labelling, packaging and stock requirements. Resolve requests for
order changes and issues while also handling customer complaints and inquiries
internally and externally.

Identifying : You will continuously identify opportunities for improvement
in Customer Care and participate in projects when relevant.

You?

Are you someone who wants to grow and shape your own world? Who thrives being
in a culture where you can express yourself in a creative team environment?
Who wants to collaborate and learn together with teams who are as passionate
as you are? Then come and join us - and impact your world.

Your professional profile includes
Bachelors or University degree in a relevant discipline. ‎2+ years of relevant
work experience in a B2B Customer support/facing role(s), ideally in Flavours,
FMCG, Food & Beverage, and Chemical industries. Knowledge of the supply chain
will be a plus. Excellent oral and written proficiency in the English
language. Additional proficiency in the Arabic and French languages will be
advantageous. A good understanding of International Commercial Terms
(Incoterms) and shipping terminologies is preferable. Strong knowledge of SAP
is necessary. A good team player and comfortable with diversity.

Our benefits:
Attractive package with benefits. Excellent opportunities for progressive
learning and development. A creative team environment that will inspire you.

At Givaudan, you contribute to delightful taste and scent experiences that
touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive,
collaborate and learn from other talented and passionate people across
disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees,
customers and partners.
Givaudan embraces diversity and is committed to building an inclusive
environment where everyone impacts our world.