Reservations-Supervisor

Job Number ‎22178855
Job Category Reservations
Location Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt
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Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY
Oversee accuracy of room blocks, reservations, and group market codes.
Communicate company values and/or culture to new employees. Review and
implement new Reservations procedures. Process all reservation requests,
changes, and cancellations received by phone, fax, or mail. Identify guest
reservation needs and determine appropriate room type. Verify availability of
room type and rate. Explain guarantee, special rate, and cancellation policies
to callers. Accommodate and document special requests. Answer questions about
property facilities/services and room accommodations. Follow sales techniques
to maximize revenue. Input and access data in reservation system. Respond to
any challenges found for accommodating rooming requests. Set-up proper billing
accounts according to Accounting policies. Troubleshoot, resolve, and document
guest issues and concerns or escalate/refer to appropriate individual.
Assist management in training, scheduling, counseling, and motivating and
coaching employees; serve as a role model and first point of contact of the
Guarantee of Fair Treatment/Open Door Policy process. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests' service needs; thank guests with
genuine appreciation. Speak with others using clear and professional language;
prepare and review written documents accurately and completely; answer
telephones using appropriate etiquette. Develop and maintain positive working
relationships with others. Comply with quality assurance expectations and
standards. Read and visually verify information in a variety of formats. Move,
lift, carry, push, pull, and place objects weighing less than or equal to ‎10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global
community. We've been a place to gather and connect since ‎1937. At Sheraton,
associates create a sense of belonging in more than ‎400 communities around the
world. We welcome guests through engaging experiences and thoughtful service.
If you're a team player who is excited to deliver a meaningful guest
experiences, we encourage you to explore your next career opportunity with
Sheraton.