Subject Matter Expert

Basic qualifications

‎1+ years' experience in program or project management
Experience interpreting data to make business recommendations

Basic qualifications
* Minimum ‎3 years work experience with at least ‎1 year as SME or L4IC and interacting with customers / stake holders
* Has experience in managing critical operational processes, with SLA responsibility and Quality auditing
* Proficiency in MS Excel is mandatory. Reporting techniques using Macros is required. Knowledge in SQL is preferred.

Job summary About Amazon.com: Amazon.com strives to be Earth's most customer-
centric company where people can find and discover virtually anything they
want to buy online. By giving customers more of what they want - low prices,
vast selection, and convenience - Amazon.com continues to grow and evolve as a
world-class e-commerce platform. Amazon's evolution from Web site to
e-commerce partner to development platform is driven by the spirit of
innovation that is part of the company's DNA. The world's brightest technology
minds come to Amazon.com to research and develop technology that improves the
lives of shoppers and sellers around the world. About Team The RBS group in
Chennai is an integral part of the Amazon online product lifecycle and buying
operations. The team's goal is to ensure Amazon remains competitive in the
online retail space with the best price, wide selection and good product
information. The team's primary role is to create and enhance retail selection
on the worldwide Amazon online catalog. The tasks handled by this group have a
direct impact on customer buying decisions and online user experience You will
be responsible for an Operations team for Private Brands, supporting multiple
categories that works with vendors to ensure a reliable and operationally
effective flow of products, and interact directly with Amazon internal
customers across the globe (US, Canada, France, Germany, UK) to deliver to
their requirements and work directly with the Category team to ensure the
overall health of the processes is good. Duties may include, following SOP,
outline procedures and instructions on work received, make time estimates on
new jobs received, check accuracy/ quality of content creation/ population
done by others, ensuring records are maintained accurately, mentor and train
new team members. Core Responsibilities: * Ability to think, analyze
quantitatively, problem-solving oriented. * Ability to influence high impact
stakeholders through effective communication. * Ability to effectively manage
time, prioritize multiple tasks to ensure in-time delivery. * Ability to work
with large data sets. * Good on interpersonal and communication skills with
the ability to work in a diverse cross functional environment. * Responsible
for meeting operational and business goals through leading a team. *
Troubleshoot and drive resolutions to ensure reliable and operationally
effective flow of products; improve processes and reduce discrepancies * Work
with various internal teams (e.g. supply chain, fulfillment center, technology
teams) to help drive tools and process improvements that affect vendor/catalog
management workflows * Drive appropriate data oriented analysis, adoption of
technology solutions and process improvement projects to achieve operational
and business goals * Ensure high quality standards for interviewing and hiring
employees at all levels of the organization Key job responsibilities Key
Performance Areas: * Metrics Management through regular reviews and delivering
specific metric goals against targets * Mentor and guide Associates and Sr.
Associates to manage quality, improve process efficiency, conceptualize,
design and deliver trainings to the team * Manage stakeholder communication
across multiple lines of business on operational milestones, process changes
and escalations. Key job responsibilities * Metrics Management through regular
reviews and delivering specific metric goals against targets * Mentor and
guide Associates and Sr. Associates to manage quality, improve process
efficiency, conceptualize, design and deliver trainings to the team * Manage
stakeholder communication across multiple lines of business on operational
milestones, process changes and escalations A day in the life To Dive deep and
understand different downstream systems and processes that impact customer
buying decision Identify root causes for detail page defects, work with
category SMEs WW and Tech teams to work on implementing Corrective-Preventive
Action and and identify opportunities for Automation. Analyzes data and is
responsible for highlighting gaps, recommending solutions, driving/influencing
inter-function decisions. Use Tableau and SQL to create dashboards by task,
analyze opportunities, identify patterns and implement proactive solutions.
PREFERRED QUALIFICATIONS Preferred qualifications Basic qualifications *
Minimum ‎3 years work experience with at least ‎1 year as SME or L4IC and
interacting with customers / stake holders * Has experience in managing
critical operational processes, with SLA responsibility and Quality auditing *
Proficiency in MS Excel is mandatory. Reporting techniques using Macros is
required. Knowledge in SQL is preferred. * (If required only) ‎24/‎7/‎365
availability, including willingness to work on weekends, and outside of the
"standard" work day * To receive security clearance all candidates have to go
through various checks