Job Number 22161350
Job Category Rooms & Guest Services Operations
Location Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt
VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Process all guest check-ins by confirming reservations, assigning room, and
issuing and activating room key. Process all payment types such as room
charges, cash, checks, debit, or credit. Process all check-outs including
resolving any late and disputed charges. Answer, record, and process all guest
calls, messages, requests, questions, or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals, departures),
identify any special requests, and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests'
personal checks and traveler's checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report
accidents, injuries, and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand, sit, or walk
for an extended period of time. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global
community. We've been a place to gather and connect since 1937. At Sheraton,
associates create a sense of belonging in more than 400 communities around the
world. We welcome guests through engaging experiences and thoughtful service.
If you're a team player who is excited to deliver a meaningful guest
experiences, we encourage you to explore your next career opportunity with
Sheraton.
* To be an ambassador of the Front Office and of the hotel, in and outside the work place. * To always keep the working area clean and well maintained. * To use appropriate materials, equipment and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingl…
**Posting Date** Jun 05, 2022 **Job Number** 22093086 **Job Category** Rooms & Guest Services Operations **Location** Le M eridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP **Brand** Le M eridien **Schedule** Full-Time **Relocation?** N **Position Ty…
Guest Service Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provid…
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services …
**Job Number** 22171824 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITION SUMMARY*…
Guest Service Agent (Receptionist) A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office …
**Job Number** 22197969 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Cairo Mirage City Hotel, Abbas Al Akkad Corridor, Mirage city, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Mana…
**Job Number** 23065261 **Job Category** Rooms & Guest Services Operations **Location** Le M eridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITI…
**Job Number** 23135959 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Cairo Mirage City Hotel, Abbas Al Akkad Corridor, Mirage city, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Mana…
**Posting Date** Jun 14, 2022 **Job Number** 22099063 **Job Category** Administrative **Location** Ajman Saray a Luxury Collection Resort Ajman, Sheikh Humaid Bin Rashid Al Nuaimi Street, Ajman, United Arab Emirates, United Arab Emirates VIEW ON MAP **Brand** The Luxury Collection **Sched…