In the scope of OBS offers development, the Process SIE is a key actor of
service development projects. He/she designs and adapts the processes & tools
in order to deploy new products or product evolutions within the operational
entities. Moreover, the Process SIE ensures the delivery of the projects on
time and on budget while ensuring end-to-end quality of the customer and
operational journeys. The PPM SIE is responsible for the following Quote-To-
Bill processes : ¿ Commercial Ordering ¿ Service Transition ¿ Service
Operation including Customer Service ¿ Billing
A part of a project team the Process SIE :
¿ Understands the business requests and analyzes the requirements so to co-
construct the service with other stakeholders; especially with business
processes design and IT development or evolution requests
¿ Manages the contribution and involvement of the various experts for his/her
areas of responsibility
¿ Create the appropriate deliverables for the evolution of existing processes
and tools
¿ Ensures the proposed solution is in line with the OBS global process
strategy and positioning
The SIE role requires ability to anticipate business needs, bring ideas and be
in position to appreciate major stakes for OBS.
He/She will demonstrate a high level of autonomy, being able to take
initiatives and also organize working groups with various stakeholders in
project mode frameworks.
* Ability to understand complex services and identify manageable sub-components
* Good Technical and IT knowledge in Telecom environment
* Team spirit oriented and communication skills in multicultural environments
* Fluent English .
* French is a MUST
* Good Voice Services knowledge and experience
* A good knowledge of Orange Business Services process and tools will be appreciated.
The SIE is in charge of following activities :
¿ Be the primary point of contact in regards to his/her area of expertise
towards Marketing, along project duration
¿ Contribute to product Business Case definition by consolidating costs
related to processes adaptation
¿ Analyze impacts of new product introduction on processes, operational
teams & organization and tools; propose related adaptation and seek for
process owners approval
¿ Define operational business requirements, consolidate arguments to justify
required processes & tools adaptation
¿ Harmonize new products & services conception within commercial and
technical catalogs
¿ Define, closely with IT stakeholders, end-to-end test plans; lead and/or
execute testing phase, define corrective actions in order to guarantee proper
tools set-up as defined to final end users
¿ Document product related processes up to working instructions level
(migration plan, user guidelines, detailed procedures …)
¿ Build training modules, lead & conduct training sessions to ensure
operational teams are in position to operate new product
¿ Be involved in product launch phase, be in support of operational teams
during first customers set-up and implementation (including Pilot Phase)
¿ Build and finalize formal handover towards lifecycle manager at the end of
the project phase
¿ All along the project duration, in accordance with the Project Manager,
provide expected deliverables depending on defined project methodology
(planning, process work stream description, risk management, activity
reporting, etc.)
Customer Services & Operations
Regular
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