Four Seasons can offer what many hospitality professionals dream of – a chance
to define a life-long career with global potential and a real sense of pride
in work well done.
In line with our plans for future growth, we have faith in our staff levels in
keeping with our exceptional staff-to-guest ratios. We believe that attitude
counts as much as skill. As a result, Four Seasons hires motivated people who
we train to perform superbly, while we craft an environment where they can
flourish.
Ultimately, our culture breeds success, and rewards it in many different ways.
Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel
experience through continual innovation and the highest standards of
hospitality. From elegant surroundings of the finest quality, to caring,
highly personalized 24-hour service, Four Seasons embodies a true home away
from home for those who know and appreciate the best. The deeply instilled
Four Seasons culture personifies by its employees - people who share a single
focus and encourage to offer phenomenal service.
We seek the creative talents that are well-mannered, visionary, and passionate
and having a deep understanding of the hospitality concept.
We are currently looking for
Guest Experience Manager
Responsibilities
Handle guest interactions with the highest level of hospitality and
professionalism, accommodating special requests whenever possible, resolivng
guest issues and assisting with guest inquires as required.
Seek out opportunities for guest-centric experiences in all outlets of the
hotel and assists hotel outlets in putting processes in place to ensure that
these opportunities are executed by all employees.
Assist customers in all inquiries in connection with hotel services, hours of
operations, key hotel personnel, in-house events, directions, etc.
Respond to all guest requests in an accurate and timely manner making
recommendations based on local knowledge and hotel practices
Communicate with team members to ensure the highest level of personalized
service
Communicates and liaise closely with Front Office, Concierge, In Room Dining,
Housekeeping and various other departements to ensure follow up on any special
problems, guest requests (to include amenities, room set ups, preregistration
etc.
Review daily arrivals to ensure proper handing of VIP and Special Attention
guests and be able to discuss in the morning meetings.
Coordinate correspondence with guests pre and post stay
Assist hotel outlets in putting processes in place to ensure that these
opportunities are executed by all employees
Qualifications and Skills
Strong managerial skills are essential, with outstanding demonstrated coaching
and development skills.
Minimum three years experience in Guest Services or related work, previous
supervisory or lead experience is preferred.
Excellent personal presentation and interpersonal skills
Knowledgeable about the local area, have a high degree of patience and work
with discretion
Reading, writing and oral fluency in both Arabic & English language
(additional language a plus)
Successful candiates will be a willing tea player, comfortable with electronic
systems and will to accept assignments on a needed basis in order to promote
teamwork. Flexibility to work early mornings. evenings, weekends and holidays.
Exceptional organizational skills, attention to detail, problem solving
abilities and the ability to manage several demanding tasks in a consistently
busy environment.
Since
Fortune
Magazine
named
Four
Seasons
Corporate
in
1998
as
one
of
the
100
best
companies
to
work
in. Having trouble searching for meaningful benefits? We
would
like
to
offer
our
employees
competitive
benefits:
Career advancement opportunities
Strong culture
Best-in-industry training
Luxury environment in magnificent locations worldwide
Competitive salaries
Complimentary stays at FS properties (based on availability), with discounted
meals
Dental and medical/disability/life insurance
Retirement benefits/pension
Employee service awards
Annual employee party/social and sporting events
Complimentary meals in dedicated employee restaurants
Learn more about what it is like to work at Four Seasons - visit us:
http://jobs.fourseasons.com
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
We look forward to receiving your application!
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with …
Responsibilities: Job duties include but are not limited to: Manage all VIP, Special Attention, Specialty Suite and Return Guests, including coordinate and monitor directly between guest and all necessary departments. Oversee all Elite guests stays; which includes pre-arrival, room allocation, me…
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with …
**Job Number** 22206485 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Riyadh, 2941 Makkah Al Mukarramah Rd, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **…
**Job Number** 23023007 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMA…
**Job Number** 23116050 **Job Category** Rooms & Guest Services Operations **Location** Nujuma a Ritz-Carlton Reserve, Nujuma, Umluj, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** …
Please note that this is not an exhaustive list of everything that needs to be done. Team members at Anantara World Islands always find new ways to look after the business, their guests, and their associates. Within this, the key responsibilities for this position are: * Ensure that management is…
**ت اريخ النشر** Jul 02, 2022 **ر قم الوظيفة** 22112018 **ا لتصنيفات** Rooms & Guest Services Operations **ا لموقع** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt عرض على الخريطة **س لسلة الفنادق** Marriott Hotels Resorts **ا لجدول الزمني** Full-Time **إ مكانية الانتقا…
**N umero de Empleo** 23025971 **Categor ia de Empleo** Rooms & Guest Services Operations **Ubicaci on** Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt VER EN MAPA **Horario** Full-Time **¿ Ubicacion remota?** N **¿ Reubicacion?** N **Tipo de …
**ر قم الوظيفة** 23065261 **ا لتصنيفات** Rooms & Guest Services Operations **ا لموقع** Le Meridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt عرض على الخريطة **ا لجدول الزمني** Full-Time **ه ل تقع في مكان بعيد؟** N **إ مكانية الانتقال إلى موقع آخر؟** N **ن وع الوظيف…