Customer Service Back Office Support Specialist (Outsourced)

Aufgaben

The Customer Service Back Office Specialist will support CS department in back
office, Credit/debit notes processing, Suppliers selection & Service providers
contractual agreement focus

Main tasks
Debit/Credit Notes processing
* Issuing Credit and Debit Note requests to accounting relevant to ALL service & parts topics (e.g.: Dealers' ‎8% Parts Margin for Warranty Plus claims, Audatex Cross-Charging, Service Packages Incentive, warranty claim audit and claim processing, Dealer Bonus Pay-out.. etc.)
* Issuing Debit notes for Daimler Warranty claims charge back

Contractual agreements, Purchase Requisition/Orders & Sales Order Processing
* Supplier selection/registration and contracts renewal
* Support in procurement process from documentation prospective / required signatures
* Suppliers Annual PO's and invoicing

Logistic Center Support
* Prepare manual sales / internal delivery sheets as required and accepted by system
* Central communication point for CS departments
* Support LC team for paper support from HQ

ISO - Departmental Documentation Co-ordination
* Assisting co-workers in preparing & updating departmental Processes
* Coordinating with Operational Excellence regarding the departmental processes.
* ISO Documents Consolidation and availability on SharePoint

Retail network staff accesses control
* Monitoring Dealer's staff accesses to Xentry Portal/After sales Plus according to dealer standards.
* Provide personnel with assigned privileges.
* Coordinate with management for approval of assigned privileges.
* Coordinating with the responsible department for implementing provided privileges.
Reporting & Follow up
* Monthly Warranty Claims credit reporting to Dealers
* Suppliers contract data base follow up and updates
* Presidency payments follow up

Road Side Assistance
* RSA new retailed VINs biweekly submission
* RSA quarterly invoicing

Other
* Monitor & Report attendance performance of team
* Support in presentation making

Qualifikationen

Training and qualification
* Bachelor's Degree in Business Administration/Engineering or any equivalent field

Technical knowledge
* Familiar with MS Office applications (Excel-Word-PowerPoint)

Soft skills/individual competence
* Interpersonal skills with the ability to work under pressure
* Excellent communication skills
* Negotiation skills
* Reporting and process management

Experience
* ‎1-‎3 years of experience in related fields
Language
* Good command of English Language