Customer Service Back Office Support Specialist (Outsourced)

؜ - ؜Cairo ؜ -

Job details

Aufgaben


The Customer Service Back Office Specialist will support CS department in back
office, Credit/debit notes processing, Suppliers selection & Service providers
contractual agreement focus


Main tasks
Debit/Credit Notes processing
* Issuing Credit and Debit Note requests to accounting relevant to ALL service & parts topics (e.g.: Dealers' ‎8% Parts Margin for Warranty Plus claims, Audatex Cross-Charging, Service Packages Incentive, warranty claim audit and claim processing, Dealer Bonus Pay-out.. etc.)
* Issuing Debit notes for Daimler Warranty claims charge back


Contractual agreements, Purchase Requisition/Orders & Sales Order Processing
* Supplier selection/registration and contracts renewal
* Support in procurement process from documentation prospective / required signatures
* Suppliers Annual PO's and invoicing


Logistic Center Support
* Prepare manual sales / internal delivery sheets as required and accepted by system
* Central communication point for CS departments
* Support LC team for paper support from HQ


ISO - Departmental Documentation Co-ordination
* Assisting co-workers in preparing & updating departmental Processes
* Coordinating with Operational Excellence regarding the departmental processes.
* ISO Documents Consolidation and availability on SharePoint


Retail network staff accesses control
* Monitoring Dealer's staff accesses to Xentry Portal/After sales Plus according to dealer standards.
* Provide personnel with assigned privileges.
* Coordinate with management for approval of assigned privileges.
* Coordinating with the responsible department for implementing provided privileges.
Reporting & Follow up
* Monthly Warranty Claims credit reporting to Dealers
* Suppliers contract data base follow up and updates
* Presidency payments follow up


Road Side Assistance
* RSA new retailed VINs biweekly submission
* RSA quarterly invoicing


Other
* Monitor & Report attendance performance of team
* Support in presentation making


Qualifikationen


Training and qualification
* Bachelor's Degree in Business Administration/Engineering or any equivalent field


Technical knowledge
* Familiar with MS Office applications (Excel-Word-PowerPoint)


Soft skills/individual competence
* Interpersonal skills with the ability to work under pressure
* Excellent communication skills
* Negotiation skills
* Reporting and process management


Experience
* ‎1-‎3 years of experience in related fields
Language
* Good command of English Language

Job Summary

  • Advertiser: Mercedes-Benz Group AG
  • Announcement date: 11/08/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Cairo
  • Salary: -
  • Phone number: -

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