Care Technical Customer Advocate

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile,
fixed and cloud networks. Your career here will have a positive impact on
people's lives and will help us build the capabilities needed for a more
productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open
to new ideas, empowered to take risks and fearless to bring our authentic
selves to work.

The team you 'll be part of

We are seeking a Support Engineer to join our care team based in
Cairo/Egypt

As a Support Engineer you will be responsible for planning and executing
technical tasks to support our customers.
In this role you will be working in a team, but you will be autonomously able
to solve the customer issues and accommodate their requests according to Nokia
Processes.

As Nokia's growth engine, we create value for communication service providers
and enterprise customers by leading the transition to cloud-native software
and as-a-service delivery models. Our inclusive team of dreamers, doers and
disruptors push the limits from impossible to possible.
What you will learn and contribute to
Are you passionate about solving problems?
As part of our team, you will:

• Plans and executes technical tasks requiring specialist skills in own professional area.


• Works independently with the responsibility for solving customer request cases and reporting according to processes.


• Identifies and solves technical problems.


• Plan, design, test, execute, analyse, and report on process improvements to gain fastest troubleshooting.


• Support areas by participating in emergency ‎24/‎7 duty.

Your skills and experience
You have:
* Bachelor's degree in Telecommunication,
* Knowledge and well understanding of core network elements 2G/3G/4G, IMS knowledge is additional
* Analytical troubleshooting skills
It would be nice if you also had:
* IP Networks Knowledge
* Knowledge with Protocol Analyzer Tools (Wireshark, Tektronics etc.) and internal message flow protocols.
* Unix/Linux knowledge
Candidates should possess following personal attributes
* Good team player
* Ability to work under pressure
* Willingness to continuous learning
* Ability to work independently

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning
opportunities, well-being programs to support you mentally and physically,
opportunities to join and get supported by employee resource groups, mentoring
programs and highly diverse teams with an inclusive culture where people
thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion
& equality:
* One of the World's Most Ethical Companies by Ethisphere
* Gender-Equality Index by Bloomberg
* Workplace Pride Global Benchmark
* LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or
ethnic origin, religion, gender, sexual orientation, gender identity or
expression, age, marital status, disability, protected veteran status or other
characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of
respect.

Join us and be part of a company where you will feel included and empowered to
succeed.