Pool Receptionist

Pool Receptionist
* Pool Receptionist primary responsibility is to welcome, escort and to assist guests in a timely and efficient manner while remaining professional and courteous at all times.

What is in it for you:
* Employee benefit card offering discounted rates in Accor worldwide
* Learning programs through our Academies and the opportunity to earn qualifications while you work
* Opportunity to develop your talent and grow within your property and across the world
* Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet ‎21

What you will be doing:
* Efficiently process all telephone inquiries and spa/fitness reservation/activity scheduling from future, local and in-house guests
* Offer additional Spa bookings as well as itinerary assistance for all spa and hotel guests
* Assist with incoming Spa Concierge related questions and coordinate spa programs as requested.
* Provide general departmental assistance, special projects, group Spa reservations, etc.
* Provide thorough and complete information on all the services offered in the brochure, as well as reconfirming all the sales made or events booked in detail.
* Attend all departmental meetings and trainings.
* Maintain professional and caring manner with all guests, especially focusing on recovery and special need guests.
* Respond quickly to guest requests or complaints and see that appropriate action is taken.
* Follow up to ensure guest satisfaction
* Work efficiently in Book For Time (booking/management software) while scheduling, modifying or canceling all Spa and Fitness reservations and services.
* Work in Fidelio for all reservation information inquiries.
* Follow and adhere to all policies and standards contained in the Sonoma Pact, memos and posted information.
* Clock in and out accurately, and follow break-time/lunch guidelines.
* Communicate all guest needs and concerns to the appropriate Spa Manager or the Manager on Duty.
* Assist with the checking in/out of all spa guests, and making sure that the appropriate amenities are issued and escort guests to the locker room while providing an overview of the Spa facility

Your experience and skills include:
* High school diploma or equivalent
* Computer literate
* Excellent interpersonal and communication skills
* A professional appearance
* Focus on client satisfaction
* Provide outstanding customer service
* Deliver excellent results
Hotel Overview: Overlooking one of Cairo 's most beautiful Nile views,
Nile City Towers complex is a business destination claim to Egypt's corporate
success. Built on a total area of ‎16,000 sqm, Nile City Towers boasts a ‎170
meter Nile façade and its two towers are an anchor to an exclusive shopping
center, upscale housing, a five-star hotel, ‎8-screen cinema and ‎4 floors of
underground parking.
The spectacular reception leads the way to ‎540 elegantly designed rooms,
suites restaurants, bars and a health club the 25th floor with a comprehensive
range of fitness facilities including a signature Willow Stream Spa as well as
a sky-high swimming pool.
Pool Receptionist
* Pool Receptionist primary responsibility is to welcome, escort and to assist guests in a timely and efficient manner while remaining professional and courteous at all times.

What is in it for you:
* Employee benefit card offering discounted rates in Accor worldwide
* Learning programs through our Academies and the opportunity to earn qualifications while you work
* Opportunity to develop your talent and grow within your property and across the world
* Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet ‎21

What you will be doing:
* Efficiently process all telephone inquiries and spa/fitness reservation/activity scheduling from future, local and in-house guests
* Offer additional Spa bookings as well as itinerary assistance for all spa and hotel guests
* Assist with incoming Spa Concierge related questions and coordinate spa programs as requested.
* Provide general departmental assistance, special projects, group Spa reservations, etc.
* Provide thorough and complete information on all the services offered in the brochure, as well as reconfirming all the sales made or events booked in detail.
* Attend all departmental meetings and trainings.
* Maintain professional and caring manner with all guests, especially focusing on recovery and special need guests.
* Respond quickly to guest requests or complaints and see that appropriate action is taken.
* Follow up to ensure guest satisfaction
* Work efficiently in Book For Time (booking/management software) while scheduling, modifying or canceling all Spa and Fitness reservations and services.
* Work in Fidelio for all reservation information inquiries.
* Follow and adhere to all policies and standards contained in the Sonoma Pact, memos and posted information.
* Clock in and out accurately, and follow break-time/lunch guidelines.
* Communicate all guest needs and concerns to the appropriate Spa Manager or the Manager on Duty.
* Assist with the checking in/out of all spa guests, and making sure that the appropriate amenities are issued and escort guests to the locker room while providing an overview of the Spa facility

Your experience and skills include:*
* High school diploma or equivalent
* Computer literate
* Excellent interpersonal and communication skills
* A professional appearance
* Focus on client satisfaction
* Provide outstanding customer service
* Deliver excellent results
Hotel Overview: Overlooking one of Cairo 's most beautiful Nile views,
Nile City Towers complex is a business destination claim to Egypt's corporate
success. Built on a total area of ‎16,000 sqm, Nile City Towers boasts a ‎170
meter Nile façade and its two towers are an anchor to an exclusive shopping
center, upscale housing, a five-star hotel, ‎8-screen cinema and ‎4 floors of
underground parking.
The spectacular reception leads the way to ‎540 elegantly designed rooms,
suites restaurants, bars and a health club the 25th floor with a comprehensive
range of fitness facilities including a signature Willow Stream Spa as well as
a sky-high swimming pool.
Physical Aspects of Position (include but are not limited to):
* Constant standing and walking throughout shift.
* Frequent lifting and carrying up to ‎30 lbs.
* Occasional kneeling, pushing, pulling, lifting.
* Occasional ascending or descending ladders, stairs and ramps.
Visa Requirements: * Must be legally permitted to work in Egypt.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and
promote diverse talent.

Why work for Accor?*
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor 's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITL *ESS