Sales Support Administrator

Synopsis
It's an exciting time to work for Etihad Airways; we've grown from a national
carrier to a global aviation group, transforming the industry through
creativity and innovation.
The role of the Sales Support Assistant is focused on three main areas: (‎1)
Providing analytical/administrative support to Sales Executives Supporting
customers as per defined commercial strategy, (‎2) Redesigning processes and
policies (‎3) Complying with all relevant safety, security, quality, health and
environmental procedures to ensure a healthy and safe work environment.
Accountabilities
* Support sales activities to prospective and existing customers in line with the commercial strategy to drive incremental, quality revenue and improved load factors, recording all pertinent information using Salesforce according to established policies and procedures.
* Support the onboarding of new customers in line with established policies and procedures.
* Maintain accurate and up to date information on all existing and prospective customers in Salesforce according to established policies and procedures.
* Meet defined sales support KPIs/SLAs.
* In support of Sales Executives collect, review and record sales, customer, market and competitor data and insights according to established policies.
* Enter order and sales in the company's system to ensure the delivery of the right product and services at the correct price and with the proper discount level with outmost quality and efficiency.
* Maintain promotional database by entering promotion details, regular and special prices and promotions to provide update information to sales force and ensure consistency of offered promotions.
* Collect, review and record sales, customer, market and competitor data and insights according to established policies and procedures to ensure data accuracy and execution of transactions according to contractual Terms and Conditions.
* Follow-up communication with internal and external stakeholders to ensure uninterrupted process flow and customer satisfaction to drive revenue performance.

Education & Experience
* Educated to diploma level
* At least ‎3 years of travel industry sales support experience or equivalent/relevant transferable experience, with an existing network within the travel industry.
* Multicultural experience in dealing with people at all levels, including senior internal and external customers.

About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in ‎2003 and
quickly went on to become one of the world's leading airlines. From its home
in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle
East, Africa, Europe, Asia, Australia and North America. Together with
Etihad's codeshare partners, Etihad's network offers access to hundreds of
international destinations. In recent years, Etihad has received numerous
awards for its superior service and products, cargo offering, loyalty
programme and more. Etihad is recognised as one of the world's leading
airlines in response to COVID-‎19 and was the first airline in the world to
fully vaccinate its crew on board.
Etihad sees tackling the climate crisis as the most important issue of our
time, and through strategic partnerships with major global aviation brands and
OEMs, Etihad is relentless in its pursuit of industry decarbonisation.
To learn more, visit etihad.com
COVID-‎19 UPDATE: The health and safety of our communities--including our
employees and our candidates remains our top priority. From a recruiting
perspective we are continuing to identify people for roles with Etihad in
anticipation we will be able to hire, however the process may take longer
because we are using more virtual recruiting techniques, and start dates may
be delayed because of guidance from the governments in the countries we
operate in. We appreciate your understanding and flexibility, Stay safe and
healthy.