Payment Processor French is a MUST,GSC

Why join us?
Payments Operations team is a wide exposure to know more about banking
industry & a rapidly growing team which is driven by passion & a commitment to
make a difference.
Payment operations provide services for various payments products around the
globe, with offshore presence in China, India and Poland. Currently expanding
payment operations to Cairo, Cairo's operations will focus mainly on MENA
Markets (but not restricted to).
We are currently seeking an experienced professional candidate to join our
team in the role of Processor Cash and Payments and reconciliation .

What you 'll do:
Activities that involve Manual & Semi-automated Payments, Cheque Payments,
Bills, etc. would fall under this job role.
The purpose is to continuously provide high quality processing service to
achieve maximum customer satisfaction within the specified Service Level
Agreements (SLA's) in accordance with procedures.
* Voice processes concerning payment orders from HSBC customers - Outbound calls with customers conducted according to scripts and rules with appropriate customer care
* Fraud detection, annihilation any fraud attempt
* Working on different requirements systems
* Authorization seeking with branch concerning: account restrictions, liquidity availabilities, signature verification High Risk Countries, call-backs, etc.
* Identify and escalate any issues effectively which have any impact of the SLA/Quality to appropriate parties.
* Co-operation with team members and stakeholders
* Updating the procedures/manuals - upon Team Leader / Manager request
* Co-operation in solving all complaints issues connected to payment activities
* Providing practical training and support for new joiners/cross-trained staff
* Active participation in initiatives which may lead to process simplification or automation
* Other responsibilities might be assigned by Management Team.
Requirements
What you will need to succeed in the role:

• A Bachelor's degree or with equivalent industry/functional experience


• Computer literate and ability to work on basic applications like MS Excel, MS Word and Lotus Notes


• Fluent in spoken/ written and written French and very good level of English English


• Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.


• Ability to balance quality and quantity (volumes) with primary focus on quality.


• Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training.


• Is self-motivated, pragmatic (sense of urgency is a must)


• Willing to work a flexible schedule to accommodate business needs.

What additional skills will be good to have:
* Banking / Payments Products knowledge will be an asset
* Additional language knowledge will also be an asset ( English and French )
* Previous customer service experience will be an asset .

You 'll achieve more at HSBC *
HSBC is an equal opportunity employer committed to building a culture where
all employees are valued, respected and opinions count. We take pride in
providing a workplace that fosters continuous professional development,
flexible working and, opportunities to grow within an inclusive and diverse
environment. We encourage applications from all suitably qualified persons
irrespective of, but not limited to, their gender or genetic information,
sexual orientation, ethnicity, religion, social status, medical care leave
requirements, political affiliation, people with disabilities, color, national
origin, veteran status, etc., We consider all applications based on merit and
suitability to the role."
Personal data held by the Bank relating to employment applications will be
used in accordance with our Privacy Statement, which is available on our
website.
Issued By HSBC Electronic Data Processing (India) Private LTD***