Digital & Social Media Advisor-Rotational Shift

Position Snapshot

Location: Cairo, Egypt
Company: Nestle Business Services
Full-time
Bachelor's degree in marketing, business studies, communications, Journalism,
media studies, psychology

Position Summary

Joining Nestle means you are joining the largest food and Beverage Company in
the world. At our very core, we are a human environment - passionate people
driven by the purpose of enhancing the quality of life and contributing to a
healthier future.
You will respond to consumers inquiries, comments, and complaints using
standard scripts and FAQs via inbound and outbound calls, emails, WhatsApp,
Live chat and owned social media channels.

A day in the life of...

* Ensures Nestle CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner. 
* Utilizes various market-based tools and applications for consumer management and servicing. 
* Provides empathetic and cutting-edge service in customer service based on Nestle CES Standard Instructions on Consumer Complaints Handling. 
* Resolve customer inquiries, comments, and complaints of consumers. 
* Ensures proper encoding of all information received from consumer and other cross functional teams in the CRM Tool. 
* Ensures quality service and consumer satisfaction according to needs and in all service channels (chat, e-mail, social networks, telephone). 
* Ensures proper notification and escalation of critical complaints and irate customers. 
* Follows the changes in the messaging and the ways of working. 
* Executes additional tasks from the Line Manager, SPOC from the Brand teams and the CES Manager.

What will make you successful

• ‎1-‎2 years of experience.


• Detail-oriented.


• Strong interpersonal skills, team-oriented attitude.


• Strong verbal and written communication skills.


• Time Management skills.


• Interest in digital and social media industry, current online trends and marketing tactics


• Fluent English is a must.

Benefits