Logistics Operations Manager

When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in ‎2004, we've grown quite a lot over the past ‎17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than ‎3,000+ employees! Our food delivery business works with over
‎27,000 brands and almost ‎50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in ‎30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in ‎2020, we have
facilitated the donation of well over ‎1 million meals to those in need, as
well as donated over $‎1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
Role Summary/Overview
Assist in managing overall logistics of the country in coordination with
Country Head. Leading on-demand delivery operations and maintaining excellent
customer experience ‎24/‎7. Taking ownership of process change, optimizing
operations, service levels, and communication with stakeholders. Monitoring,
measuring, and improving compliance and performance of riders and partners.
Role Scope
* Assist the top-management in developing operations strategy for effectively scaling the operations.
* Design new processes, optimise existing processes for smooth functioning of the logistics department
* Lead all operation related matters which are common across all the cities
* Responsible for the country's rider happiness index, attrition rate and compliance rate • Set up SOPs, policies and tools for safety / compliance of riders and vendors
* You will proactively collect feedback and will be responsible for tweaking processes to make them scalable and traceable
* Establish and implement mechanisms to ensure cross-functional alignment and clear escalation mechanisms
* Responsible for Fleet budget control, Success Rate, Supply Planning
* Responsible for Fleet performance insights and enhancement
* Assist in enhancing digital experience for the fleet runners, Coordinate with all stakeholders
* Provide weekly updates to country management on logistics projects & performance progress • Daily, weekly, monthly operational KPI management review and recommendation for improvement
Skills & Qualifications needed :
Bachelor's Degree, MBA is a plus
* ‎6-‎8 years of experience in food/grocery tech industry is highly preferred
* Extensive experience in Data Analytics
*
Strong communication skills, both written and verbal. Urdu is a must, Arabic
is a plus.
* People management skills: Experience of managing bigger group of people
* Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams
* Ability to deal with ambiguity,