Sales Lead Qualifier

(220072L)
Egypt-Cairo-Cairo | Full-time | Contract | Standard

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR
CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in ‎1969 and is now
active in more than ‎220 countries and territories worldwide. Do you want to be
part of a company that connects people worldwide? And the more people we
connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric"
Team and become a Certified International Specialist!
JOB PURPOSE
Develop the assigned Sales Lead Qualifier Call activities in order to maintain
and grow profitable revenue. Furthermore lead and develop commercial
initiatives of new products launch.
PRINCIPAL ACCOUNTABILITIES
* Ensure that revenue and profitability targets of the assigned Calls are met.
* Ensure that sales targets for acquisition, development and maintenance are met, through the Direct Channels plans.
* Handle Direct mail Campaigns for prospecting, service offering and VAS.
* Improve sales effectiveness and efficiency through assigned Telesales standards for: number of calls per active selling days, number of selling days vs. working days and number of inbound vs. outbound calls.
* Ensure adequate sales visibility through the use of Sales Lead reports, i.e. monthly reporting and pipeline reports.
* Ensure effective transfer of customers between the Direct Business Unit and the Relationship Business Unit to maximise the long-term benefit for DHL.
* Manage the relationship between Direct Channels and Customer Service/ operations to ensure that business issues are identified and solved pro-actively.
NATURE AND SCOPE
Sales Lead Qualifier is responsible for handling the majority of selling
contacts between DHL and potential, prospect customers and a small proportion
of those in other segments. Internally it has day to day interaction with
peers in Commercial, Customer Service, Customer Accounting , Operations and
sales

Reporting Relationships
Sales Lead Qualifier reports to the Direct Channels Manger.
The Sales Lead Qualifier will have frequent contact with customers to maintain
a clear understanding of the market. Internally, the person will have
daily/weekly contact with peers in Direct, Customer Service Manager,
Relationship Sales Managers and Commercial; as well as with their opposite
numbers in other countries and members of the regional Ad Hoc Segment team.

Problem Solving
This position will require judgement, tact and motivational ability to achieve
the set revenue and profitability targets of the Sales Lead unit.will need to
be able to lead and maintain the motivation of a large sales force, driving a
personalised business approach whilst driving the introduction of cost
effective Customer Interface solutions.

Planning and Organization
This position is responsible for the performance of the assigned Sales Lead
unit and needs to ensure that its indirect reports (CS, couriers) are feeding
the Sales Lead unit with a flow of quality leads. The jobholder will need to
undertake regular reviews of performance reports in order to establish areas
requiring rectification and in order to deliver budget and forecasts.

Job Challenge
The key challenge of this job is to deliver the agreed levels of revenue and
profit whilst optimizing the resources through motivating and inspiring others
to participate in the process of leads generation
Employee might be subject to additional tasks according to business needs.
Knowledge, Skills and Experience:
* Good command of English.
* One year experience in a Customer Service related role.
* University degree.
* Good Command of Excel is a must
Core Competencies:
* Achievement drive
* Passion for Customer Service
* Initiative
* Teamwork
OUR OFFER
* Strong career support in an international environment.
* Great culture and colleagues.
* Multifarious benefit programm.
Do you see a personal challenge in these versatile and responsible tasks? Then
apply now!

We look forward to receiving your application!

Posting Legal Entity DHL Egypt WLL