Technical Support Engineer - Tanzu Support - Opportunity for Working Remotely , Cairo

The Elevator Pitch: Why will you enjoy this new opportunity?

If you are interested in a new challenge and want to work with the leader in
virtualization and cloud computing, then VMware has the opportunity for you!
Our teams are collaborative and supportive. Once you begin your journey with
VMware, you will have the very best support from your teams, managers and
throughout our VMware community.
VMware will provide you with support from the outset, through coaching,
training, and learning, allowing you to develop your career as you progress.
VMware is willing to invest in you and wants you to achieve your goals as we
help to guide you along. We understand that taking up an opportunity with
VMware is an investment both in you now, and for the future - VMware will
always be supportive to you in this new challenge.
Take advantage of this exciting opportunity on the Tanzu team where we work
with cutting-edge VMware products and OSS technologies. You will be part of a
team that partners closely with various internal business units, sales teams
and drives product maturity. If you possess an analytical mind, have a passion
for problem-solving and the newest technologies excite you then we want you to
join our team!

What is the primary need, technical challenge, and/or problem you will be
responsible for?
VMware supports our customers' technical issues each day with new problems to
solve. Our local technical teams collaborate to fix customers' issues. Our
customers rely on us to help them ensure their VMware environments are stable
and working as they should.
Your key role will involve providing support to our customers using VMware's
solutions. You will be tasked with and be involved in researching,
reproduction, and troubleshooting to resolve our customers' issues.
All our engineering roles involve great coordination with your colleagues,
monitoring our customer 's specific requests, and providing solutions to help
our customers.
We need someone that is interested in container platforms like Cloud Foundry
and Kubernetes and willing to dive-in with our internal partners to drive
customer success, implementation issues and be a champion for the solution.
You will need to balance the requirements set by our business units and Global
services.

Success in the Role: What are the performance goals over the first ‎6-‎12 months
you will work toward completing?
* Work with our customers to guide and support them throughout any difficulties in their environments when they look to VMware to help them.
* Work closely on troubleshooting analysis and reproductions of our customer issues to help drive faster resolution of their technical requests.
* Achieve at least one of the following: VMware Certified Professional or Cloud Foundry Certified Developer or Certified Kubernetes Administrator within your first six months.
* Create great documentation while building out our knowledge articles to deflect and help our customers issues, while sharing that knowledge to empower our customers to resolve issues on their own.
* Collaborative thinking and working within the teams to deliver a faster resolution of our customers' issues while sharing that knowhow that assists our global teams in building better knowledge in those teams
* Regularly attend your team 's technical training to further build your knowledge and gain further industry certifications.
* Work with other senior engineers, both locally and globally to share ideas and better collaborations that will drive better learning across our centers. Coach newer and more junior team members to learn the required technologies.
* Participate in technical communications within the technical support teams to share processes and learn about new technologies.
What type of work will you be doing? What assignments, requirements, or
skills will you be performing on a regular basis?
Once you have completed your in-depth training, you will join your team of
experienced engineers. The team will coach and guide you to deliver and use
your new knowledge to resolve our customer issues.
VMware strives to have a strong balanced team that encourages inclusivity and
great thinking; we want to strengthen our existing teams and generate new
ideas and awareness as we are always looking to improve. We want open and
collaborative communication to forge new ideas and solutions while giving you
the training and the tools to support and solve our customers' complex issues.

Technical Requirements

Essential
* Understand the needs of customers, their urgency to have issues resolved so that their environments are stable and fully productive.
* A logical approach to problem-solving and troubleshooting technical problems
* A desire for learning new technologies and a willingness to understand how to utilize them in a customer-facing environment.
* Experience dealing with various global customers/partners, maintaining and establishing a relationship with them while keeping them up to date with all relevant open issues and on-going projects
* Able to handle escalations with demanding customers at a technical and management level
* Ability to communicate with other technical and non-technical stakeholders to explain the nature of technical issues
* Ability to research problems and document their solutions
* Demonstrated ability to manage time efficiently, balancing competing priorities
* Available for on-call, after-hour rotations, or holidays with prior notice
* Exposure to Container technologies such as Docker or container orchestration tools like CoreOS, Docker Swarm, Kubernetes, etc.
* Demonstrable experience of Linux and Windows operating systems, network administration, and networking protocols/functions (e.g., HTTP, HTTPS, SSL/TLS, SMTP, DNS)
* Demonstrable experience of IaaS/Cloud Infrastructure (e.g., Google Cloud Platform, Azure, AWS, OpenStack, vSphere, etc.)
* Understanding software development practices and tools, GIT, Continuous Integration/Continuous Delivery
* Exposure to OSS technologies such as Cloud Foundry, the Spring Framework, RabbitMQ, Redis, Tomcat and Geode/Gemfire.
* Understanding of Databases such as Postgres, MySQL and other NoSQL databases.
* Reading, understanding and making changes to moderately complex applications written in one of the following languages: Ruby, Python Rails, GO, NodeJS, and especially .NET and/or Java
What are the benefits and perks of working at VMware?
You and your loved ones will be supported with a competitive and
comprehensive benefits package. Below are some highlights, or you can view the
complete benefits package by visiting www.benefits.vmware.com .
* Employee Stock Purchase Plan
* Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
* Generous Time Off Programs
* ‎40 hours of paid time to volunteer in your community
* Financial contributions to your ongoing development (conference participation, training, course work, etc.)
* Healthy and local inspired snacks in all our on-site pantries

Category : Client Support
Subcategory: Technical Support
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: ‎2022-‎01-‎26

VMware Company Overview: At VMware, we believe that software has the power to
unlock new opportunities for people and our planet. We look beyond the
barriers of compromise to engineer new ways to make technologies work together
seamlessly. Our cloud, mobility, and security software form a flexible,
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experiences that are transforming business innovation around the globe. At the
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http://careers.vmware.com.

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