Company Description
Robert Bosch Egypt is a growing company of the Bosch Group located in Cairo,
Egypt. We operate in the business divisions Automotive Aftermarket, Power
Tools and Security Systems.
At Bosch, we shape the future by inventing high-quality technologies and
services that spark enthusiasm and enrich people's lives. Our promise to our
associates is rock-solid: we grow together, we enjoy our work, and we inspire
each other.
Join in and feel the difference.
Job Description
We are seeking to hire a dedicated, organized, and efficient " Building
Technologies Sales customer service Officer f/m " to join our team. You
will work closely to coordinate and complete position's tasks as follow:
* Timely and accurate order & quotation processing in SAP
* Providing customers with information related to price and availability, order status, products etc.
* Processing customer returns in SAP
* Customer claims/feedback management
* Managing open orders by extracting and analyzing SAP reports
* Monitoring order statuses and keeping customers informed on order execution status on daily basis
* Providing prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs
* Ensuring customer inquiries via telephone/email are dealt with promptly and within a minimum time-frame
* Raising requests for creating and updating SAP data (customer master data)
* Internally communicating with other departments to ensure that customers' needs and claims are being supported promptly
* Ensuring customer is satisfied with provided service and offered support
* Active participation in continuous improvement processes and CIP activities
Qualifications
* Language skills: Fluent Arabic at C1 level and English at B2 level (minimum language requirement in spoken and written)
* Excellent written and oral communication skills
* Customer Service experience (preferably 3 up to 5 years)
* Excellent level of customer-orientation
* Attention-to-detail & result-orientation
* Ability to synthesize information
* Analytical thinking
* Ability to solve problems
* Team-player
* PC skills: MS Office (particularly Excel & Word)
* Multitasking ability
Company Description Robert Bosch Egypt is a growing company of the Bosch Group located in Cairo, Egypt. We operate in the business divisions Automotive Aftermarket, Power Tools and Security Systems. At Bosch, we shape the future by inventing high-quality technologies and services that spark enth…
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