At Booking.com, our Partner Services department engages with existing and
future partners to make them successful on Booking.com. We want to provide
guests with the widest choice of accommodations at the best prices. We focus
on partner growth in volume and business value. To support this strategy, we
are building up a new global PS team: Outbound.
The Outbound Team will be responsible for adding support towards our Partner
base from new Regional Outbound Sites. The regional sites will make partners
aware of their commercial opportunities and support promotional campaigns.
Within the team, we are looking for an Outbound Executive.
As an Outbound Executive in the Outbound Team, you will be responsible to
proactively contact (new) partners or leads. You will be working in our
dynamic, pleasant and international work environment. In this role you will be
working in regular office hours from home or from our office in Cairo. It
is important that you are open, honest, willing to learn and have a strong
natural appetite for outbound activities and "go the extra mile".
This full-time position is limited to 6 months and is based in our office in
Cairo. We offer a hybrid home-to-office working policy.
Responsibilities:
* New partnership support; support registration through open, bookable.
* Proactively contact new/potential accommodation partners to encourage completion of their online registration.
* Offer support to finish onboarding, instruct and educate on tools, provide information & support.
* Delivering training by phone to new properties on how to use the Booking.com extranet and rates & availability system.
* Contact partners to make them aware of their business and growth opportunities to drive and maximize value.
* Always assuring a high level of customer service, being efficient and professional.
* Confident communication over the phone and via email.
* Actively participate with various projects & initiatives within your team.
* Collaborate with your team and Booking.com teams globally to continue to improve.
Outbound activities will include calling on specific opportunities e.g.
availability, support on reduce churn, support promotional campaigns, support
roll out services/products (e.g. Booking Suite), etc.
Skills/experience required:
* Strong commercial awareness and drive and understands key performance drivers for partners on Booking.com.
* Excellent communication and problem solving skills.
* Ability to identify opportunities for new or potential partners in regards to supply and demand, and effectively communicate these opportunities.
* Tourism or hotel background and/or education preferred.
* Excellent knowledge of Arabic (language and culture) and English
* Strong computer skills.
* Available full-time (40 hours / week).
Behavioral Competences:*
* Resourceful, flexible and strong attention to detail.
* Efficient, organized and proactive.
* Ability to learn new things quickly, troubleshoot and provide solutions quickly and efficiently.
* Positive attitude.
* Hands on mentality.
* Builds collaborative relationships.
* Business awareness.
* Customer focus.
* Open to change.
* Embrace teamwork.
* Strong work ethic.
* Planning and organizing.
* Attention to detail.
* Analytical focus.
Pre- Employment *Screening:
If your application is successful, your personal data may be used for a pre-
employment screening check by a third party as permitted by applicable law.
Depending on the vacancy and applicable law, a pre-employment screening may
include employment history, education and other information (such as media
information) that may be necessary for determining your qualifications and
suitability for the open position at Booking.com.