Field Support Specialist EMEA

Our ability to grow, develop new capabilities and serve even more patients
around the world depends on associates like you, who are passionate about our
mission. Thank you for considering this new opportunity to further unlock your
potential.

FIELD SUPPORT SPECIALIST EMEA

JOB SUMMARY

Manage preparation of validation/implementation and troubleshooting projects
of Terumo BCT's technology platforms throughout designated region
Manage and design customer’s process optimization to ensure a smooth, fast and
efficient transfer of technology from pre- sales to routine use at customer
sites
Act as a regional product expert for training and signing off internal and
external associates

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for successful validations and implementations in EMEA.
Manage product and process training and sign-off cycle in EMEA for internal
and external assosiates on multiple levels (operational and implementation)
Responsible for second-line operational and process troubleshooting for
respective platforms in EMEA.
Support the development of marketing plans, strategies and promotional
materials by platform
Support commercial organization with customized customer trainings,
presentations, attending workshops, seminars, congresses etc.
When needed provide consultancy service to end customer, perform customer
processes analysis and provide corrective actions to enhance quality and
efficiency
Develop and design Value Stream Mapping (VSM) plans based on evaluating
customer processes at target customers.
Collaborate with internal stakeholders in EMEA as Local Sales organization,
Software Solution, Technical Service etc, to ensure successful and timely
mannered project deployment.
Support the development of new products and bringing them to the market
(provide operational design inputs and support validation process).
Support the organization in successful new product launch to the market
(Implementation support post CE-validations, clinical trials and marketing
trials, assist in reviews of manuals and training material).

MINIMUM QUALIFICATION REQUIREMENTS

Education

University background in Life Sciences or Engineering or equivalent by
experience

Experience

A first work experience in a similar role/ related industry
Knowledge of the medical device sector

Skills

In line with Terumo's Core Values:
Respect – Appreciative of others
Integrity – Guided by our mission
Care – Empathic to patients
Quality – Committed to excellence
Creativity – Striving for innovation
Excellent written & verbal English language skills
Excellent knowledge of local/ regional languages
Strong process oriented in compliance with company processes.
Excellent communication skills and the ability to use “positive language”
Demonstrated skills in project management
Commercial acumen/ customer focus
Good time management, prioritizing skills
Problem- solving skills
Strong analytical skills
Cross- cultural sensitivity & agility

PROFILE:
Ability to work independently and to deal with ambiguity.
Ability to assess customer needs & identify commercial opportunities
Self- motivating
Driven
Proactive & initiative- taker
Reliable & accountable
Understand the basic principles/ limits of change management
Flexible mentality (travel up to ‎60%)

Certificates, Licenses, Registrations

Obtain Sign- off on product prior to delivering training

ADDITIONAL INFORMATION

Based: Brussels office/ field- based- EMEA
Reporting to: Field Product and Process Team Manager - EMEA
Extensive travelling (up to ‎60%)

Terumo Blood and Cell Technologies is part of Terumo Group, founded in ‎1921
and headquartered in Tokyo, Japan.
In ‎2019, Terumo Blood and Cell Technologies reached $‎1 billion in revenue.
We employ nearly ‎7,000 associates globally, with global headquarters in
Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires,
Singapore and Tokyo.
We manufacture devices, disposable sets and solutions at our facilities in
Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global
presence enables us to serve customers in more than ‎130 countries.
Our core values help set our direction, guide our actions and keep us true to
our corporate mission of contributing to society through healthcare.
Respect – Appreciative of others
Integrity – Guided by our mission
Care – Empathetic to patients
Quality – Committed to excellence
Creativity – Striving for innovation

Job Segment: Field Service, Medical, Engineer, Medical Device, Project
Manager, Manufacturing, Healthcare, Engineering, Technology