Fullfilment Center Supervisor

• Bachelors degree


• Demonstrable problem solving and analytical skills,


• Be Customer obsessed; always mindful of our key objective to provide exceptional service to our customers.


• An excellent verbal and written communicator, you're able to handle multiple, occasionally conflicting tasks in a fast-paced environment,


• Ready to Learn and Be Curious: you're willing to train and learn new skills.

Job summary
* As a Supervisor, you'll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. This will include identifying training needs, staying on top of absence & performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity.
* Supervising day-to-day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations;
* Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication;
* Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely;
* Prioritizing appropriately meeting deadlines;
* Exhibiting professional behavior while coping well with ambiguity and change;
* Driving results and approaching obstacles proactively;
* Ensuring company policies are communicated and enforced consistently;
* Sourcing and nurturing ideas and rolling them into the creation of improvement plans;
* Taking proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization;
* Working closely with (HR, Facilities, Safety and IT) to build and secure support and resources for projects and initiatives;
* Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management;
* Assisting with the establishment of long-term operational strategic plans;
* Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth;
* Recognizing top performance, coaching and progressive discipline for poor performance;
* Proposing and implementing improvements in equipment and processing methods;
* Conducting timecard review daily and weekly to ensure pay accuracy;
* Performing other duties with flexibility as assigned, rotating to other shifts/departments and working extended hours and holidays as needed including an expectation to arrive at least ‎30 minutes early and remaining at least ‎30 minutes at end of shift to complete pass downs, reports and timecard reviews.

• Honest with highest integrity;


• Dedicated to quality and high standards;


• Supportive of values following policies and procedures;


• Positive, ambitious, energetic, hardworking with a strong work ethic;


• A team player valuing co-worker's opinions treating everyone with courtesy and respect;


• Able to communicate effectively and take direction;


• Dependable, responsible, reliable and mature;


• Exceptional listener who is well organized and has an eye for detail;


• Able to work in a team environment, provide honest and direct feedback;


• Able to handle ambiguity, changing priorities and use good judgment in stressful situations;


• Experienced with performance metrics;


• Analytical with problem solver abilities;


• Self-motivated, structured, accurate, result driven, ready to improve and open to change;


• Proven history of illustrating a dedication to meeting requirements of internal and external customers, responding to all requests promptly, thoroughly and timely;


• Ability to multi-task, handling multiple issues;


• Experienced in MS Office, other operating systems, warehousing systems and applications such as Warehouse Management Systems (Highjump);


• Able to work in a fulfillment center environment that may be noisy, walking and standing for long periods of time, lifting up to ‎50 pounds, bending and using mechanical equipment as part of production activities;


• Flexible to work a variety of hours as the business demands, including overnight, weekends and holidays.