Logistics and Customer Care Coordinator – Cairo

؜ - ؜Cairo ؜ -

Job details


  • Main responsibilities and tasks:

  • To perform crosstrade shipments administration tasks

  • To organize import operations and documentation to our stock warehouses

  • To monitor stock level with warehouses on weekly, monthly basis

  • To prepare proforma invoices for customer

  • To prepare shipping instructions with FFW, and coordinate shipments with freight forwarders, suppliers based on Incoterms and inspection companies

  • To organize cargo release/delivery by truck to final destination from stock areas

  • To prepare shipping/export documents (BL, Commercial invoice, ALCOO, Packing list, Cargo tracking notes…) to ensure customers' clearance of goods at destination

  • To coordinate shipments with third parties in order to comply with clients' expectations

  • To provide continuous communication to the customers & orders follow-up with the suppliers, shipping lines and banks

  • To update and follow-up third parties' invoices' settlement

  • To follow-up potential customers' claims

  • To comply with Internal KPI and back up process

  • To communicate with internal departments when needed (Sales, Supply Chain, Credit department.)
    ‎2. Candidate 's Profile:
    Experience

  • Previous experience in international trade and/or logistics is a must

  • Proficient to fluent English, a second language would be a plus

  • Knowledge of LC is compulsory with knowledge of ISBP and UCP

  • Knowledge of Incoterms
    Interpersonal Skills

  • Ability to prioritize and strong organizational skills

  • Excellent written and verbal communication skills, multi-tasking, initiatives and strong attention to detail required

  • Customer Service oriented

  • Team spirit

  • Problem solving

  • Willingness to be flexible and tolerant in a changing work environment while maintaining efficiency
    ‎3. Compensation and Benefits:

  • Office timings: Sunday to Thursday ‎9 am to ‎6 pm

  • Salary will depend on the candidate's experience

  • Vacation days: ‎21 business days

  • Medical insurance fully paid by Emeraude

  • Annual discretional bonus

Job Summary

  • Advertiser: Emeraude-International
  • Announcement date: 29/04/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Cairo
  • Salary: -
  • Phone number: -

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