HR Associate - Cairo Business Hub

؜ - ؜Cairo ؜ -

Job details

Auto req ID: 275967BR


Job Description



  • Act as a first line support between employees & the HR staff.

  • Log received queries on ticketing system.

  • Resolve queries quickly and efficiently or direct the employee to the right channel.

  • Identify recurring problems, report trends to management, and recommend possible solutions or correction procedures.

  • Resolve as many requests as possible on first call resolution, thereby reducing the number of inquiries redirected to next level of support.

  • Prepare weekly & monthly analysis report about Call center activities.

  • Provide an advisory service to employees ensuring that they are fully aware of their entitlements.

  • Deliver services at the defined at the Service Level Agreements/KPIs and drive operational efficiency and continuous improvement.

  • Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.

  • Partner with team to execute plans to improve customer satisfaction with a focus on processes.

  • Manage escalation and takes ownership for ultimate issue resolution.

  • Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed


Qualifications/Requirements



  • HR Shared Services process and Service Level Agreement management experience: ‎0-‎1 years.

  • Excellent Microsoft Excel knowledge.

  • Process management and continuous improvement with a focus on optimization and productivity.

  • Very good English language skills.

  • Fresh graduate with ‎0-‎1 years of experience
    Relocation Eligible: Not Applicable
    Job Type: Regular

Job Summary

  • Advertiser: PepsiCo
  • Announcement date: 18/05/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Cairo
  • Salary: -
  • Phone number: -

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اللغة: العربيّة