ATM Operations Officer GSC's

Job description
Business: Global Operations
Role Title: ATM Operations Officer GSC's
Location (Country / City ) : Egypt
Why join us?
If you're looking for a career where you can find different opportunities to
develop, join HSBC and discover how valued you'll be and how your future will
be rich with potential. HSBC offers the opportunity to develop a fulfilling
career within a supportive and inclusive environment where everyone can
achieve their full potential.
The Opportunity:
WPB Operation - GSC Cairo who Assistant Department Manager and lead approved
number of Full Time Employees (FTE), within their designated department
supporting all product lines, partners and initiatives. Management of the
daily operations of a contact and/or processing centre ensuring that customers
receive quality through service through all channels of customer contact

• Perform daily reconciliation of ATMs cash dispensed and debit card transaction settlement


• Forecast and place cash orders for ATMs serviced by the third party vendor


• Process and balance daily ATMs cash flow reports, aiming to minimize bank loss exposure


• Perform entries to general ledger


• Order, print and mail rush cards to clients


• Provide extensive support to branches with ATM debit cards / cash issues


• Perform maintenance on existing card records


• Daily Review and work on various debit card reports


• Requesting the needed cash from the vault


• Reviewing the cash-out and verifying the accurate cash forecast


• Allocating tasks among team members
  Requirements


• High speed and accuracy of complex processing, checking and approving to meet stringent cut-off times and minimize financial loss to the bank


• Ensure error free processing. Coach and provide feedback accordingly.


• Understanding critical documentation and interpreting information and risk involved. Share knowledge with the team.


• Ability to multi-task in a fast paced processing environment and supervise the team simultaneously.


• Effective and speedy prompt problem solving skills


• Providing quality service to internal customers


• Discrepancies

What additional skills will be good to have?
* WPB experience is a must
* Ability to speak and understand English fluently, write business letters and reports, and have good conversational
* Ability to learn quickly and transfer knowledge appropriately.
* Ability to understand and interpret numeric data.
* Minimum, basic computer knowledge.
* Ability to build rapport with and relate to a wide range of people.
* Ability to maintain focus while working with voluminous data.
* Ability to multi task.
* Strong communication and presentation skills.
* WFM knowledge is required
* Aware of HSBC risk management framework

You 'll achieve more at HSBC*
HSBC is an equal opportunity employer committed to building a culture where
all employees are valued, respected and opinions count. We take pride in
providing a workplace that fosters continuous professional development,
flexible working and, opportunities to grow within an inclusive and diverse
environment. We encourage applications from all suitably qualified persons
irrespective of, but not limited to, their gender or genetic information,
sexual orientation, ethnicity, religion, social status, medical care leave
requirements, political affiliation, people with disabilities, color, national
origin, veteran status, etc., We consider all applications based on merit and
suitability to the role.
Issued By HSBC Electronic Data Processing (Egypt) Private LTD***