Customer Systems Author

Customer Systems Author
Cairo
Flexible / Hybrid working options (e.g. up to ‎3 days WFH)
Permanent
Competitive salary + bonus + fantastic benefits
Full time
Here you'll be welcomed. We champion diversity and we understand the
importance of our people representing the communities and customers we serve.
You'll find an inclusive environment where you can be yourself and where
everyone is driven by the same purpose - helping people live longer,
healthier, happier lives and making a better world.
Bupa Global is the international health insurance division of Bupa. We provide
customers who want premium international coverage with products and services
to access the healthcare they need anytime, around the world, whether at home
or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK),
Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and
Hong Kong (China) as well as regional offices in mainland China, Singapore,
the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Role Overview:
As Customer Systems Author you will develop a deep and broad understanding of
Bupa Global and its frontline teams. You will be responsible for accurately
and successfully maintaining the knowledge base and for identifying and
analysing business needs.
What you 'll do:
* Provide Subject Matter Expert support in creating, updating, and maintaining knowledge contents
* Engage with various business teams as a knowledge ambassador
* Maintain and nurture stakeholder relationships and liaise with internal customers
* Test the functionality of new and existing rules to ensure they're fit for purpose by overseeing planning, development, and execution of rules
* Take responsibility for updating and maintaining business rule process documentation
* Work closely with external vendors and optimise existing customer systems by identifying areas for improvement
* Manage configurations for campaigns such as creating, updating, or reconfiguring chatbots
* Monitor and maintain email queues, workflows, and user groups
What you 'll bring:
* Academic experience in English Language or English essay writing equivalent (e.g., History)
* Proven track record which demonstrates Information Technology, Financial or Commercial understanding
* Previous experience in knowledge management or proficiency in writing knowledge or process contents
* High level of proficiency in English language both written and oral communication
* Previous experience in customer services or IT within a regulated environment
* Previous experience working with InRule or other rule authoring applications
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are
our focus. We reinvest profits into providing more and better healthcare for
the benefit of current and future customers.
These benefits have been carefully crafted to really make a difference to our
people's lives, supporting a work-life balance whilst keeping focus on mental
and physical wellbeing:
* Equivalent to ‎25 days holiday per year, increasing through length of service, with option to buy or sell
* Enhanced pension and life insurance
* Support with travel costs via a season ticket loan or cycle2work
* Discounted access to online gym sessions
* Annual performance-based bonus
* Bupa health insurance as a benefit in kind
* Option to join dental insurance scheme at a discounted rate
* Access to our Digital GP platform on you mobile
* Emotional wellbeing support
* Access to family mental health line
* Financial wellbeing channels
* Support for carers
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed based on
personal merit and qualifications. We actively celebrate the diversity of our
colleagues and provide an inclusive environment so you can truly be you at
Bupa. We want to ensure you are treated fairly. That's why we're happy to
offer reasonable adjustments as part of our recruitment process to anyone that
needs them.
Whether you 've found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn 't where you've been.
This is where you're going.
This is what we have belief in.
Time Type:
Full time
Job Area:
Strategy, Change & Transformation