Company Description
Novotel Cairo El Borg Hotel.
Job Description
Responsible for ensuring the seamless operation of the front desk and guest
services. As a leader in the Front Office Department, the Front Office
oversees your team, fosters exceptional guest experiences, and maintains
efficient operations. Customer service, problem-solving abilities, and
effective communication skills.
Responsibilities :
Guest Service Excellence
* Greet and assist guests in a warm, courteous, and professional manner.
* Handle guest complaints and inquiries promptly, striving to resolve issues to ensure guest satisfaction.
* Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
* Handle guest complaints and concerns in a professional and empathetic manner, aiming for swift and satisfactory resolution.
* Maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.
* Establish and maintain positive relationships with repeat guests, VIPs, and corporate clients.
* Implement strategies to enhance guest loyalty and satisfaction, contributing to positive online reviews and ratings.
Front Desk Operations
* Oversee the front desk team's daily operations, including check-in, check-out, and guest registration processes.
* Monitor room availability, reservations, and room assignments to maximize occupancy and revenue.
* Maintain accurate and organized guest records, ensuring compliance with privacy and security protocols.
* Coordinate with housekeeping and maintenance departments to ensure timely room readiness.
Team Leadership
* Train, supervise, and evaluate front desk staff, fostering a positive work environment.
* Set performance expectations and provide ongoing feedback to team members.
* Conduct regular team meetings and training sessions to enhance guest service skills and departmental knowledge.
Qualifications
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team whi…
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