Front Office Manager

؜ - ؜Cairo ؜ -

Job details

Company Description


Novotel Cairo El Borg Hotel.


Job Description


Responsible for ensuring the seamless operation of the front desk and guest
services. As a leader in the Front Office Department, the Front Office
oversees your team, fosters exceptional guest experiences, and maintains
efficient operations. Customer service, problem-solving abilities, and
effective communication skills.
Responsibilities :
Guest Service Excellence
* Greet and assist guests in a warm, courteous, and professional manner.
* Handle guest complaints and inquiries promptly, striving to resolve issues to ensure guest satisfaction.
* Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
* Handle guest complaints and concerns in a professional and empathetic manner, aiming for swift and satisfactory resolution.
* Maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.
* Establish and maintain positive relationships with repeat guests, VIPs, and corporate clients.
* Implement strategies to enhance guest loyalty and satisfaction, contributing to positive online reviews and ratings.
Front Desk Operations
* Oversee the front desk team's daily operations, including check-in, check-out, and guest registration processes.
* Monitor room availability, reservations, and room assignments to maximize occupancy and revenue.
* Maintain accurate and organized guest records, ensuring compliance with privacy and security protocols.
* Coordinate with housekeeping and maintenance departments to ensure timely room readiness.
Team Leadership
* Train, supervise, and evaluate front desk staff, fostering a positive work environment.
* Set performance expectations and provide ongoing feedback to team members.
* Conduct regular team meetings and training sessions to enhance guest service skills and departmental knowledge.


Qualifications



  • Passion for guest service

  • Minimum ‎2 year of proven Front Office operation experience.

  • Candidates must be less than ‎35 years old.

  • Must be fluent in english both written and verbal

  • Excellent written and verbal communication, interpersonal and leadership skills

  • Prior experience working with Opera Cloud or a related system

  • Strong communication and problem-solving skills to resolve guest complains

  • High ability to motivate colleagues and guide their development

  • Highly organized, results-oriented with the ability to be flexible and work well under pressure

  • Flexibility to adapt to a dynamic and fast-paced environment.

Job Summary

  • Advertiser: AccorHotels
  • Announcement date: 29/08/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Cairo
  • Salary: -
  • Phone number: -
  • Email:

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