Business Operations Mgr

Company Description

At ServiceNow, our technology makes the world work for everyone, and our
people make it possible. We move fast because the world can 't wait, and we
innovate in ways no one else can for our customers and communities. By joining
ServiceNow, you are part of an ambitious team of change makers who have a
restless curiosity and a drive for ingenuity. We know that your best work
happens when you live your best life and share your unique talents, so we do
everything we can to make that possible. We dream big together, supporting
each other to make our individual and collective dreams come true. The future
is ours, and it starts with you.
With more than ‎7,700+ customers, we serve approximately ‎85% of the Fortune
‎500®, and we're proud to be one of FORTUNE ‎100 Best Companies to Work For® and
World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their
experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply
excited about the role? We still encourage you to apply! At ServiceNow, we are
committed to creating an inclusive environment where all voices are heard,
valued, and respected. We welcome all candidates, including individuals from
non-traditional, varied backgrounds, that might not come from a typical path
connected to this role. We believe skills and experience are transferrable,
and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

Business Operations:

• Track and manage Product Operations headcount.


• Manage and maintain the budget, gather required inputs from leadership team and orchestrate department level reporting with Finance.


• Manage Priority QBR cadence, accompanying deliverables and drive consistency of reporting.


• Assist in organizing strategy and planning sessions and deliverables.


• Manage office and space planning requirements.


• Engage and connect with other operations managers in UTG and beyond as required.


• Be a thought-leader and influencer creating clarity out of ambiguity.
  Communications Management:


• Provide guidance and help establish a culture that continuously strives towards best practices and operational excellence, while having fun.


• Drive and evolve our plan for internal employee communications in a timely, relevant and engaging manner.


• Implement thoughtful, innovative and engaging communications that build on and enhance ServiceNow's purpose, culture, and strategic priorities.


• Produce creative, relevant newsletters, All Hands decks, Now at Work posts, etc., rooted in our priorities; continually experiment with content to drive engagement.


• Identify and recommend creative ideas to improve business operations and communications - be proactive.


• Moderate social channels and constantly work to create authentic and engaging social/digital moments to support our culture.


• Coordinate, scope and advise VP and leadership team involvement in internal events as needed.


• Leverage listening or evaluation tools, analyze insights, and iterate plans and leadership messaging accordingly.

Qualifications

To be successful in this role you have:
* Strong program management skills.
* Excellent understanding of budget and headcount management.
* Excellent understanding of functional operational processes.
* Excellent verbal and written communication skills, teamwork skills, and an engaging personality.
* Ability to translate business strategies into effective narratives.
* Proven ability to effectively interface with a diverse range of roles at all levels.
* Resourceful, self-motivated and able to independently prioritize shifting workloads in a high growth, ever changing environment.
* Ability to work in a matrix organization structure.

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified
applicants will receive consideration for employment without regard to race,
color, creed, religion, sex, sexual orientation, national origin or
nationality, ancestry, age, disability, gender identity or expression, marital
status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of
work. Click here to learn about our work personas: flexible, remote and
required-in-office.
If you require a reasonable accommodation to complete any part of the
application process, or are limited in the ability or unable to access or use
this online application process and need an alternative method for applying,
you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control
regulations, including Export Administration Regulations (EAR), ServiceNow may
have to obtain export licensing approval from the U.S. Government for certain
individuals. All employment is contingent upon ServiceNow obtaining any export
license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click
here to learn what to watch out for and how to protect yourself. All genuine
ServiceNow job postings can be found through the ServiceNow Careers site.

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endorse products or services of, ServiceNow.