Office Manager - Contact Center (Egypt)

About us

Tabby creates financial freedom in the way people shop, earn and save by
reshaping their relationship with money. Over ‎4,500,‎000 active users choose
Tabby to stay in control of their spending and make the most out of their
money.
Over ‎15,000 global brands and small businesses, including H&M, Adidas, IKEA,
SHEIN, noon, and Bloomingdale's use Tabby's technology to accelerate growth
and gain loyal customers by offering flexible payments online and in stores.
Tabby is active in Saudi Arabia, UAE, Egypt and Kuwait and backed by leading
investors including Sequoia Capital India, STV, PayPal Ventures, Mubadala
Investment Capital, Arbor Ventures and others.
Position Overview:
We are seeking a highly organized and detail-oriented Office Manager to
oversee a setup and expansion of our office in Cairo, including administrative
functions. If you are a proactive individual with strong leadership and
organizational skills, we invite you to apply and help us maintain a smooth
and efficient office environment.
As the Office Manager at Tabby, you will be a crucial part of our team,
ensuring the seamless operation of our contact center. You will oversee
administrative tasks, manage office resources, and promote a positive work
atmosphere. Your ability to handle multiple responsibilities and work in a
fast-paced environment will be essential to your success in this role.

Key Responsibilities:

Administrative Management:
* Supervise and support administrative staff.
* Establish and maintain office policies and procedures to optimize efficiency.
* Develop and update company documents, reports, and presentations as needed.
* Manage office budgets and expenses, striving for cost-effectiveness.
Facilities Management:
* Ensure the call center premises are ready for operations
* Maintained clean, organized, and safe for employees
* Coordinate office maintenance services and repairs as necessary
* Oversee inventory of office supplies and place orders as required.
Communication and Coordination:
* Serve as the primary point of contact for internal and external stakeholders.
* Facilitate communication between departments and team members.
* Schedule and coordinate meetings, training sessions, and travel arrangements.
Human Resources Support:
* Assist in the recruitment and onboarding of new employees.
* Maintain employee records and ensure compliance with HR policies and labor laws in Egypt.
* Manage employee benefits and assist with HR-related inquiries.
Data Management:
* Maintain and organize call center files and records, both physical and digital.
* Handle sensitive and confidential information with discretion.
Qualifications:
* Bachelor's degree in business administration or a related field (preferred).
* Proven experience as an Office Manager or in a similar administrative role, preferably in a call center or customer service environment.
* Strong organizational and time management skills.
* Excellent written and verbal communication skills in both English and Arabic.
* Proficiency in office software (e.g., Microsoft Office Suite).
* Knowledge of Egyptian labor laws and HR practices (a plus).
* Ability to multitask, prioritize, and adapt in a dynamic call center environment.
* Leadership and team management skills.

What you can expect

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.


• A working environment that gives you autonomy and responsibility from day one.


• You should be comfortable with the idea that the quality of your work will influence the shape of your career.


• Participation in company's employee stock options program.


• Health Insurance
  We are passionate about creating an inclusive, high-performing workplace that
  gives people from all backgrounds the support they need to thrive, grow and
  meet their goals (whatever they may be).
  If this sounds exciting to you, we'd love to hear from you!