Objective of Position
To assist retail network / MB Eg / Fleets in service technical solutions, to
secure retail network technical qualification on coordination with training
team, to assure flow of technical information/Recall/Service Measure/Service
Letter in coordination with warranty team, and to conduct
literature/tool/equipment audits.
Main tasks
Technical assistance and support
Provide technical assistance to Retail Network / MB Egypt / Fleets
*
Provide technical help desk support
*
Support in rectification of major faults and problems
*
Monitor the quality of work through random field audits
*
Retail Network Audit:
Prepare List/Audit availability/usage of special tools and equipment
*
Check availability /usage of technical literature and information
*
Observe qualification of technical workshop staff and propose measures for
improvement (to Retail Network and MB Eg Training)
*
Conduct / coordinate mystery customer audits
*
Warranty and Goodwill :
Assist warranty team through checking technical aspects of warranty and
goodwill claims upon their request
*
Plan/Coordinate/ Follow up Recall/Service Measure/Service Letter
*
Scrapping Activities
Control, follow up, and check the scraping procedures on a regular basis
*
Assist in scrapping of all warranty materials before the final delivery to the
scrapping agent .
*
Technical Reporting:
Conduct technical report to Daimler
*
Follow up on sent reports until cases are closed
*
Upon request act as technical expert witness
*
MBEg Technical Staff Support and Development:
Provide guidelines and development plans to retail technical staff
*
Planning/Coordinating Technical information meetings
*
Distributing Technical information
*
Provide technical coaching at Retail Network in coordination with the Training
Team
*
PDI Sales & Direct Sales
*
Training and qualification
Bachelor's Degree in Mechanical and Systems Engineering or any equivalent
field is a Must
*
Relevant post graduate study is preferable
*
Technical knowledge
Automotive knowledge, whole sales and retail business operations
*
Soft skills/individual competence
Excellent communication and interpersonal skills
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Excellent presentation skills
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Excellent leadership and managerial skills
*
Excellent problem solving and analytical skills
*
Experience
5-7 years of experience in practical and diagnostic work with at least 2 years
in a similar position holding the same responsibilities and tasks
*
Language
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