Location : Egypt, Cairo
Job category : Customer Service Representative (CSR)
Language : English
Here is your Chance! Will you join our team? An exciting opportunity with this
dynamic and fast-growing business awaits the right candidate in the role of
Customer Service Agent for one of the biggest Companies in US, Hurry Up & Join
Transcom Family!
What's in it for YOU!
* Best salary in the market
* Transportation provided
* Medical and social insurance
* Location is in Smart village
* Overnight bonus
Join us as a Customer Service Representative!
Job Responsibilities:
* Closely work with the Director of Support on day-to-day operations
* Coordinate with our international support department to meet customer satisfaction goals
* Follow department procedures, policies, and standards
* Excel in our panels and other support venues
* Respond to support issues in a timely manner via ticketing
* Provide assistance with online reviews of our products
* Contribute to customer service analytics and detailed reports
* Attend weekly and monthly meetings and engage in productive deliberation
* Take good care of your own mental, physical, emotional, and spiritual health
What are we looking for:
Fluent English Speaker: level B2/C1
Excellent written and verbal communication
Flexibility with rotational shifts (night &overnight)
What Life at Transcom is like!
Transcom Worldwide is one of the leading global customer experience companies,
supplying local and global clients in multiple markets. With our global
footprint and forward-leaning customer experience solutions, we serve our
clients via different channels like voice, chat, social media, et. "At
Transcom, we're relentlessly committed. To our clients and each other. Every
day, someone starts their journey with Transcom. Taking the potential they
have today, and turning it into skills for the future. Getting recognized for
working hard, being a team player, and supporting others. Championing
positive, lasting change in their teams and communities. That's just how we
are at Transcom. Here we care, and root for each other. You're included, just
as you are, from day one. And with the right mindset, there's no end to how
far we can go together
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