Quality Assurance Compliance Officer

Job Responsibilities:
* Actively Participate in the implementation of the various processes and actions defined within the framework of the prevention of fraud risks at the account level.
* Carry out control actions, based on the risk matrix, in terms of the security of operations related to the customer accounts.
* Detecting fraudulent transactions and helping neutralize their impact when possible (cancellation, not taken into account in the calculation of performance results ...)
* Develop preventive plans to control the risk and fraud rates.
* Continuously monitor processing to identify high-risk, unauthorized transactions, fraudulent accounts, etc. in complete confidentiality.
* Analyze the results and participate, and the implementation of action plans.
* Contribute to the preparation of control reports, suspected fraud reports and management reports risks.
* Propose fraud analysis models to improve the effectiveness and efficiency of security systems of the company and EW customers.
* Provide recommendations of anti-fraud processes to change models and fraudulent transaction scenarios.
* Conduct audits on the quality specialists' team members' monitoring process.
* Conduct Audit the operations team leader monitoring process.
* Conduct calibration sessions for new members of the quality team (quality assurance specialists) and operations team members (team leaders).
* Regularly audit all transaction-related quality assurance reports and review monthly reports.
* Ensure that all accounts are meeting the quality benchmarks and follow appropriate action plans for the accounts that do not meet the benchmarks.
* Assist in enhancing quality across the accounts and provide stable performance to customers.
* Assessing end-user interactions using a QA tool
* Identifies compliance issues and ensures that the quality policy/program is understood & implemented.
* Identify areas requiring training and ensure gaps are filled.
* Escalates repeated defects to management.
* Developing and implementing quality control audit plans.
* Ensure the consistency of all quality monitors and follow up on calibration results.
* Preparing and presenting quality audit reports to the management.
* Respect and apply company vision, mission, and values.
* Implement the COPC processes & standards.
* Performs miscellaneous job-related duties as assigned.
Job Requirements:
* Bachelor's Degree.
* Level of English: Excellent Level.
* Experience: minimum ‎1 years as a client advisor in the same account or SME if this function exists or equivalent
* Knowledge of auditing standards
* Good organizational & customer-oriented skills
* Good data collection and Analysis skills.
* Knowledge of QA terms, tools, and methodologies
* Good knowledge of MS office
* Strong Awareness by account's Knowledge.
* Coaching and monitoring Skills.
* Analytical skills.
* Synthesis capacity.
* Planning and organizing skills.
* Presentation skills
* COPC background is preferred.
* Problem-solving skills.
* Excellent communication skills verbal and written.
* Results orientation.
* Self-management.
* Multitasker