Assistant Events Manager

Job Number ‎23086357
Job Category Food and Beverage & Culinary
Location The Westin Cairo Golf Resort & Spa Katameya Dunes, Road ‎90,New
Cairo City, Cairo, Egypt, Egypt VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY

Position assists the Manager in the execution of meetings and events and
driving the implementation of the brand service strategy and brand
initiatives. Works to meet customer needs at meetings and events and assists
in growing event revenues. Handles issues and conflicts that may arise duing
meetings or events. Conducts daily walk-through of banquet floor to drive
client satisfaction and maintain quality standards.

CANDIDATE PROFILE

Education and Experience
* High school diploma or GED; ‎2 years experience in the event management, food and beverage, sales and marketing, or related professional area.
OR
* ‎2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; ‎1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Meetings and Special Events Operations
* Researches and analyzes new products, pricing and services of competition.
* Reviews scheduled events and troubleshoot potential challenges/conflicts.
* Assists in coordinating all groups that will impact property operations.
* Assists in overseeing cleaning and maintenance of meeting space and corresponding heart of the house areas.
* Assists in overseeing furniture and equipment maintenance and that inventory levels are kept in accordance to corporate guidelines.
* Assists in the execution of brand service initiatives in event management areas.
* Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards.

Assisting in Budgets and Finances
* Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
* Assists in creating the annual banquet budget.

Driving Exceptional Customer Service
* Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
* Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

MANAGEMENT COMPETENCIES
Leadership

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  Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the company in alignment with its values.

  
  


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  Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

  
  


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  Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

  
  

Managing Execution

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  Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required

  
  


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  Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

  
  

Building Relationships

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  Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

  
  


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  Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with company values.

  
  


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  Fostering Inclusion - Supporting employees with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all employees are given the opportunity to contribute to their full potential.

  
  

Generating Talent and Organizational Capability

• Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

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  Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

  
  
  
  
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    Event Planning - The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems.

    
    
  
  
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    Food Production and Presentation - Knowledge of techniques and equipment for preparing and presenting food products (both plant and animal) for consumption, including storage/handling techniques and sanitation standards. Willingness to adhere to internal company standards.

    
    
  
  
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    General Event Management - The ability to have a working knowledge, understanding of polices, procedures and standards of the event management department to include, event planning, event operations and event technology for different types of events.

    
    
  
  
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    Banquets - Have a working knowledge of service standards, procedures and techniques for executing banquet event orders to include banquet /meeting room set up and strike, banquet design, and banquet beverage set-up and controls.

    
    
  
  
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    Event Services - Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring.

    
    
  
  
  
  


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  Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

  
  
  
  
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    Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

    
    
  
  
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    Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

    
    
  
  
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    Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

    
    
  
  
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    Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

    
    
  
  
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    Writing - Communicating effectively in writing as appropriate for the needs of the audience.

    
    
  
  
  
  

At Westin, we are committed to empowering the well-being of our guests by
providing a refreshing environment, thoughtful amenities, and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests' well-being,
and we're energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best, and they appreciate our supportive attitude,
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you're someone who has is positive, adaptable and intuitive, and has a genuine
interest in the well-being of others around you, we invite you to discover how
at Westin, together we can rise.