Customer Service Executive

SUMMARY OF THE ROLE
The Customer Service Executive is responsible for providing an exceptional
customer service experience to our internal & external customers. The
successful candidate will process, and monitor orders, invoices, and
complaints to ensure accurate and efficient working procedures and a high
level of customer satisfaction.
The position is located at our headquarters - New Cairo; and you will be
requested to visit our factory at the 10th of Ramadan once or twice a month.
The position is part of the Operations Department, and you will report to the
Customer Service Supervisor.
Responsibilities:
* Execute customer orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure good and efficient customer service is provided.
* Perform invoicing of Customers' orders in an accurate and efficient manner and respect local laws and Jotun procedures.
* Coordinate the activities within the Customer Service Department, assuring that the Customer orders are processed promptly and efficiently, promoting lean solutions and best practices.
* Follow up on Customers' complaints to ensure they are dealt with promptly and efficiently by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.
* Actively handle customers' inquiries through e-mail, telephone, or face-to-face in a timely and professional manner in order to provide high-quality customer service.
* Handle customer complaints effectively by quickly understanding the issue and coming up with sound solutions in order to increase customer satisfaction
* Verify, enter, and review system prices accurately with the customer's purchase orders and sales orders.
* Communicate with sales and customers to verify that all details are correct and clear up any missing details or inconsistencies on orders.
* Monitor daily follow-up of orders and change dates if applicable to achieve correct backlog and OTIF (On Time In Full)
* Handle approved Sales Returns with appropriate information on charges and create credit notes when required.
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER
Qualifications We Look For:
* Arabic & English speaker is a must.
* ‎1- ‎3 years of experience in a similar role (Supply Chain background is a plus.)
* Bachelor's degree
Competencies We Look For:
* Acts on own initiative, makes things happen, and accepts responsibility for the results.
* Uses a methodical and systematic approach; plans, define clear priorities, and allocates resources effectively.
* Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments.
* Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
* Co-operates well with others; shares knowledge, experience, and information; supports others in the pursuit of team goals
* Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results
What we Offer:
* Competitive compensation and benefits
* Continuous learning opportunities and training activities through on-the-job training and our in-house learning.
* Career development opportunities across multiple disciplines and geographies
* A supportive and inclusive company culture where you can be your authentic self
* A focus on having fun together through team building and social activities.

POSITION INFORMATION
Company:
El-Mohandes Jotun S.A.E.

Contract Type:
Fixed Term (Fixed Term)
Time Type:
Full time
CLOSING DATE (dd.mm.yyyy):
‎03.06.‎2023
WHO WE ARE
Jotun's story in the MEIA region (Middle East, India and Africa) began in
‎1962, and has grown to include ‎18 legal entities committed to achieving
success and growth of the Jotun Group. Throughout our history, we have focused
on providing our employees with meaningful and challenging work, rewarding
them through continued learning and development, underpinned by our values of
Care, Loyalty, Respect and Boldness.
El-Mohandes Jotun S.A.E., established in ‎1983, is one of the key markets
within the MEIA region. With ‎2 production facilities, ‎3 warehouses and more
than ‎350 employees, we aim to further strengthen Jotun's position in Egypt
through ambitious market growth plans that focus on innovation, efficiency and
profitability.
Visit our
Career Page
to know more about life at Jotun.
Jotun's company culture welcomes and values differences in people. Our more
than ‎10,200 employees on all continents represent ‎90 nationalities, four
generations and diversity of professions, gender, abilities, ethnicities,
beliefs, cultures etc. We are committed to represent the societies we operate
in, promoting equality, equity and zero-tolerance for discrimination.
If you are applying to a position and require any additional support in the
interview process, please let us know how we can accommodate this.
If you think that this role is what you could be doing next, apply now!