Retail Outlet Executive
* Deal with all walk-in customers' needs promptly.
* Serve Walk-in customers and provide full information and advice.
* Manage and meet customer expectations.
* Sustain high customer satisfactory service level.
* Provide excellent customer service for cash clients as per Aramex CS standards.
* Sell cash shipments.
* Attending to cash customers and fulfill their requirements, solve their problems, follow up their cases and update them.
* To contact four cash customers per day (leakage or none-active customers).
* Promote Aramex campaigns for customers.
* Always ensure outlet customer satisfaction.
* Handle relevant GCS cases, follow up and close all requests.
* Handle SRN for outbound team.
* Handle all passports cases by cash team and other teams.
* Handle all cash customers requesting various Aramex products.
* Process and prepare cash shipments for shipping.
* Handle all outstanding reports and close the related cases on daily basis.
* Close pending cases on a timely manner.
* Pass the outlet customer service audits.
* Adhere to company HSSE, compliance and sustainability corporate policies.
* Ensure timely resolution of customer complains to retain customers.
* Ensure using the up-to-date cash rates.
* Contribute to meeting the annual/quarterly cash targets.
Job Requirements
* Bachelor's Degree Holder (Business Administration, Supply Chain or Equivalent).
* Excellent English Language.
* Excellent Communication Skills
* Excellent Problem-Solving Skills.
* Customer Oriented.
* 1+ years of experience in Customer Service Role.
* Rotation shifts (Weekly Schedule) and there is a Uniform.
**Purpose** * Ensure excellent customer support is provided to customers in timely and effective manner, by adhering to policies and standards to achieve highest satisfaction levels. **Job Description** * Deal with all walk-in customers' needs promptly. * Serve Walk-in customers and provide …
* Attend to all walk in customers' needs promptly * Serve Walk-in customers and provide full information and advice. * Manage and meet customer expectations * Sustain high customer satisfactory service level * Provide excellent customer service for cash clients as per Aramex CS standard…
Retail Outlet Executive **Job Description** * Attend to all walk in customers' needs promptly * Serve Walk-in customers and provide full information and advice. * Manage and meet customer expectations * Sustain high customer satisfactory service level * Provide excellent customer service …
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