Receptionist

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by
combining world class services, advisory and technology to our clients. We are
committed to hiring the best, most talented people in our industry; and we
support them through professional growth, flexibility, and personalized
benefits to manage life in and outside of work. Whether you’ve got deep
experience in commercial real estate, skilled trades, and technology, or
you’re looking to apply your relevant experience to a new industry, we empower
you to shape a brighter way forward so you can thrive professionally and
personally.

We are looking for a Workplace Experience Ambassador for our Integrated
Facility Management business line on our Amazon account dedicated team.
About JLL
We’re JLL. We’re a professional services and investment management firm
specializing in real estate. We help organizations around the world achieve
their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional
home. At JLL, you’ll have a chance to innovate with the world’s leading
businesses, put that expertise into action on landmark projects, and work on
game-changing real estate initiatives. You’ll also make long-lasting
professional connections through sharing different perspectives, and you’ll be
inspired by the best. We’re focused on opportunity and want to help you make
the most of yours. Achieve your ambitions – join us at JLL!
Role Purpose
The Workplace Experience Ambassador team are the owners of the internal and
external visitor experience. The role exists to provide the highest possible
standards of engagement with our internal and external customers through all
front-of-house and meeting & event services. Whilst providing front of house
services is a key deliverable, the team is also responsible for standards of
presentation, administration and delivery of all meeting and events services
and areas, so will work in a variety of settings. Workplace Experience
Ambassadors must be customer and quality obsessed, demonstrate a high level of
security awareness at all times and have clear knowledge of all onsite
emergency and evacuation procedures.
What this job involves
Take ownership of the internal and external visitor experience, to ensure all
interactions leave the customer with a positive, memorable experience
Delivery of all core front of house services such as sign-in, badging,
luggage, lost and found and deliveries
Receive, direct and relay telephone, email and other queries via front of
house
Greet, assist and direct candidates/new hires/visitors and the general public
appropriately
Continual awareness of all onsite events, to ensure visitor experience is
personalised and optimised
Proactively contribute to maintaining the highest standards of presentation
and functionality across the identified front of house and meeting and event
areas, with great attention to detail
Undertake physical setup of meeting and event spaces, in line with team
guidelines and EHS considerations
Monitor meeting room environments including furniture, signage, equipment,
temperature, fabric and consumables, ensuring fine detail is captured
Create and efficiently maintain up-to-date outlook, conference room finder and
SharePoint room booking systems for the identified meeting and event spaces
High awareness of local area services such as shops, restaurants, hotels and
transport, in order to support customers
Daily liaison with one-team partners such as security and janitorial teams on
the coordination of meetings and events
Provide timely, accurate & personalized response to meetings and events
enquiries
Work flexibly in different settings as part of a the team
Coordinate the daily updating of room booking displays in line with
local/regional processes
Play a key part in supporting onsite space audits and walk-the-store processes
Support and cover other facilities team services as required, such as Trouble
Ticket requests, incoming/outgoing mail and courier services, site
inspections, and one-off or administrative tasks
Every day is different, and in all these activities, we’d encourage you to
show your ingenuity.

Sounds like you? To apply you need to be / have:
Experience in reception, concierge or related field
Previous catering or hospitality experience is desirable
Excellent people skills and ability to interact with a wide range of client
staff and demands
Previous experience of working within a high profile corporate environment
Facilities Management exposure would be beneficial
Fluency in English and local language
Strong PC literacy and proven ability to manage daily activities using various
systems.
Very high attention to detail
Outstanding customer service skills with the ability and confidence in
communicating to customers at all levels, both written and verbal.
Ability to maintain professionalism at all times and be an ambassador of the
team.
Be an excellent team player with the want to go above and beyond for each
other
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed
together – across the desk and around the globe. Where like-minded people work
naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your
ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied
experiences. Keep those ambitions in sights and imagine where JLL can take
you...
Apply today at jll.com/careers.

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For employees in the United States, please see a fully copy of our Equal
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If this job description resonates with you, we encourage you to apply even if
you don’t meet all of the requirements below. We’re interested in getting to
know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we
offer a supportive culture and comprehensive benefits package that prioritizes
mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm
specializing in real estate. We have operations in over ‎80 countries and a
workforce of over ‎102,000 individuals around the world who help real estate
owners, occupiers and investors achieve their business ambitions. As a global
Fortune ‎500 company, we also have an inherent responsibility to drive
sustainability and corporate social responsibility. That’s why we’re committed
to our purpose to shape the future of real estate for a better world. We’re
using the most advanced technology to create rewarding opportunities, amazing
spaces and sustainable real estate solutions for our clients, our people, and
our communities.

Our core values of teamwork, ethics and excellence are also fundamental to
everything we do and we’re honored to be recognized with awards for our
success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued
and empowered to achieve our full potential is important to who we are today
and where we’re headed in the future. And we know that unique backgrounds,
experiences and perspectives help us think bigger, spark innovation and
succeed together.