Manager, Account Management

Our Purpose
We work to connect and power an inclusive, digital economy that benefits
everyone, everywhere by making transactions safe, simple, smart and
accessible. Using secure data and networks, partnerships and passion, our
innovations and solutions help individuals, financial institutions,
governments and businesses realize their greatest potential. Our decency
quotient, or DQ, drives our culture and everything we do inside and outside of
our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and
experiences. We believe that our differences enable us to be a better team -
one that makes better decisions, drives innovation and delivers better
business results.
Job Title
Manager, Account Management
Job Description
Support the core sales in managing Sales Admin tasks, and manage a specific
customer accounts to achieve predefined business goals. Liaison with Finance
in maintaining proper payment records for auditing purpose. Report to Egypt
Country Manager.

Role and responsibilities:
* Analyze customer performance to identify business opportunities
* Prepare quarterly customer performance review to key customers
* Ensure QMR adequacy from a time and quality perspective
* Track deals performance and prepare appropriate action plan with the sales lead
* Custody of all customer agreements, and coordinate with finance for proper customer payment process
* Ensure that sales process and documentation are compliance with the corporate policy and audit requirements
* Selling a specific core products to certain customers under the supervision of the Sales Lead
* Take gradual responsibility of complete management of small accounts with coordination of the Sales Lead
* Coordinate with the Marketing Manager to ensure effective communication with customers pertaining MasterCard promotions and campaigns
* Liaison with Franchise to manage a standard Franchise related activities for on boarding customers
* Responsible of the implementation success of CAIB initiative
* Coordinate MasterCard training courses with MCU and ensure addressing customer's training needs and demonstrate MasterCard knowledge transfer leadership role
* Act as first line support for customer's business inquiries in absence of the Sales Lead.

Experience required:
* Strong payment product knowledge (credit, debit, prepaid, etc.)
* Data analysis skills
* Market and industry knowledge
* Strong presentation skills and good command on MS applications
* relevance experience

Education:
Bachelor's degree or equivalent
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and
networks comes with an inherent risk to the organization and, therefore, it is
expected that every person working for, or on behalf of, Mastercard is
responsible for information security and must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.